As an FM Specialist, you will ensure end-to-end fault, incident, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise.
How You Will Contribute And What You Will Learn
- Fault management/configuration of Red Hat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews.
- Troubleshoot issues with worker nodes, maintenance, and scale-out tasks.
- Performing Maintenance activities on the cluster line, performing patching, configuration changes, installing operators, etc.
- Hand in Hand coordination with the project for network integration activities, and will handle the trouble ticket/CR within SLA, and drive for Automation of tasks.
- Customer Issue handling and ensuring the end customer services are maintained.
- MOP/WI preparation for the activities and new learnings, and coordinating with the care team for finding and analyzing the RCAs.
- Prepare, implement, and verify the configuration and integration of a Node / System, and will track issues related to tools and timely escalation as per a pre-defined matrix.
- Assist the application team in resolving issues with pods like crash loopback, image pull back, and other errors- Assist in implementing best practices to configure readiness and liveness probes.
Key Skills And Experience
You have:
- 4-5 years of experience in OpenStack Cloud with a degree equivalent to B.E./B.Tech.
- Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration.
- Perform Daily health checks of the cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster.
- Assist the application team in resolving issues with pods like crash loopback, image pull back, and other errors- Assist in implementing best practices to configure readiness and liveness probes.
- Manage, modify SCC based on custom requirements, and assign to specific projects, and perform certificate management when the existing certificates expire and when needed.
- Check cluster utilization and share reports with the business when needed. Forecast capacity growth requirements and handle capacity increase, and end-to-end architectural knowledge on ACM, ACS, and ODF.
It would be nice if you also had:
- Knowledge of RHOCP Architecture and experience with Microservices, Containers & Orchestration (Kubernetes, Docker).
- Knowledge with ticketing tools like ITSM, Incident management problem management change management.
About Us
About Nokia
Join us in creating the technology that helps the world act together.We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future.Learn more about life at Nokia .
About The Business Group
Join Mobile Networks (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
