Role & responsibilities
1. Cab & Bike Aggregator Operations
- Recruit and onboard cab owner-drivers, bike taxi riders, and fleet partners.
- Manage driver availability, ride allocation, acceptance rates, and cancellations.
- Develop and expand the cab and bike taxi network across Delhi NCR.
- Monitor driver performance, customer complaints, and ride completion.
- Manage driver incentives, settlements, and retention.
2. Logistics & Delivery Operations
- Recruit and onboard two-wheeler delivery partners, commercial vehicle owners, and logistics fleet operators.
- Manage first-mile, middle-mile, and last-mile delivery operations.
- Coordinate parcel pickups, dispatches, deliveries, and returns.
- Monitor delivery turnaround time, successful delivery rates, and operational efficiency.
- Develop partnerships with e-commerce companies, local businesses, retailers, and logistics providers.
- Manage delivery partner productivity, route optimization, and fleet utilization.
- Ensure timely deliveries and compliance with agreed service-level agreements (SLAs).
3. Fleet Acquisition & Expansion
- Build and expand a network of cab drivers, bike taxi riders, delivery executives, and commercial vehicle owners.
- Identify and onboard fleet vendors and transportation partners.
- Establish driver recruitment channels and referral programs.
- Maintain an updated database of drivers, vehicles, and delivery partners.
4. Daily Fleet Management
- Monitor active drivers, delivery partners, and vehicle availability.
- Ensure adequate fleet deployment during peak demand.
- Resolve operational issues, breakdowns, cancellations, and driver disputes.
- Coordinate with customer support, dispatch, and business development teams.
- Track operational costs, revenue, driver earnings, and fleet profitability.
5. Compliance & Safety
- Ensure verification of driving licences, vehicle registrations, insurance, permits, and required commercial documents.
- Maintain compliance with applicable passenger transportation, bike taxi, and logistics regulations.
- Monitor driver safety, vehicle fitness, and service quality.
Required Experience & Qualifications
Experience:
48 years in fleet management, transportation, mobility aggregation, logistics, or delivery operations.Preferred Experience:
Hands-on experience in cab aggregators, bike taxi aggregators, e-commerce delivery platforms, logistics companies, or last-mile delivery businesses.- Experience with companies such as
Uber, Ola, Rapido, Porter, Delhivery, Shadowfax, Borzo, or similar transportation and delivery platforms
will be an advantage. - Proven experience in driver recruitment, fleet onboarding, vendor management, and fleet expansion.
- Strong knowledge of Delhi NCR transportation and logistics markets.
- Understanding of fleet economics, driver incentives, commissions, and delivery pricing.
- Proficiency in fleet management systems, dispatch applications, GPS tracking, and Excel.
- Strong leadership, negotiation, communication, and problem-solving skills.
Key Performance Indicators (KPIs)
- Number of new cab, bike taxi, and delivery partners onboarded.
- Number of active drivers and delivery partners.
- Fleet utilization and driver retention.
- Ride acceptance and completion rates.
- Delivery success rates and on-time performance.
- Reduction in cancellations and operational downtime.
- Revenue and profitability per active vehicle.
- Driver and delivery partner satisfaction.
- Compliance and documentation accuracy.
Preferred candidate profile
We are specifically looking for a candidate who has worked in both passenger mobility aggregation and logistics/delivery fleet operations.
