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3.0 - 7.0 years
4 - 11 Lacs
Mumbai, Maharashtra, India
On-site
Position Summary We are seeking a Level 2 Engineer Device Management with 4+ years of hands-on experience in managing and troubleshooting enterprise security devices, primarily Next-Gen Firewalls. This role involves day-to-day operations, incident resolution, rule/policy management, and change execution. The candidate should be familiar with ITIL processes and willing to work in a 24x7 shift environment . Key Responsibilities Firewall Operations & Troubleshooting Monitor and maintain the health and performance of firewalls. Troubleshoot complex firewall and network security issues. Perform traffic analysis, packet captures, and root cause investigations. Collaborate with L1/L3 teams for efficient incident resolution. Rule & Policy Management Review, implement, and optimize firewall rules and access control policies. Conduct periodic audits to clean up obsolete or redundant rules. Manage VPNs, segmentation policies, and configuration baselines. Incident & Change Management Act as L2 escalation point and support RCA for recurring incidents. Perform firmware upgrades, patches, and configuration changes. Follow ITIL-aligned incident and change management practices. BAU Operations & Automation Develop or use automation scripts for monitoring/reporting. Improve firewall logging, alerting, and proactive incident detection. Coordinate with vendors/OEMs for hardware/software escalations. Documentation & Reporting Maintain up-to-date documentation for device configurations and changes. Prepare regular performance, threat, and compliance reports. Mentor L1 engineers and contribute to knowledge sharing. Basic Qualifications B.E./B.Tech in Computer Science/IT or equivalent master's degree. Certifications: At least one of the following: CCNP Security, NSE 3/4+, PCNSA/PCNSE, CCSA/CCSE, JNCIS-SEC. Solid understanding of firewall platforms (Palo Alto, Fortinet, Cisco, Check Point, etc.). Excellent troubleshooting, analytical, and communication skills. Ability to work independently and manage high-pressure incidents. Willingness to work in 24x7 shifts (rotational). Preferred Qualifications ITIL Foundation certified. Experience across multiple customer environments. Hands-on knowledge of ITIL-based operations including change/incident/problem management. Exposure to automation tools and scripting (e.g., Python, Ansible).
Posted 3 days ago
8.0 - 12.0 years
10 - 17 Lacs
Bengaluru, Karnataka, India
On-site
Position Summary: We are seeking a seasoned and proactive Staff Engineer with 8+ years of software development experience to lead the engineering team working on tools and applications for cybersecurity policy management and migration across enterprise environments. This role requires strong expertise in Python , RDBMS / SQLite , and understanding of front-end technologies (Angular/React). The ideal candidate will possess a blend of technical depth, leadership ability, customer interaction skills, and team management experience. The Team Lead will guide a team of engineers, manage project execution, participate in requirement discussions, and ensure high-quality deliverables that meet customer expectations. Key Responsibilities: Lead the design and development of backend services using Python and RDBMS /SQLite. Drive technical architecture and contribute to system design, focusing on modular and stateless components. Collaborate with frontend teams (Angular/React) to ensure cohesive full stack development. Act as the primary point of contact for requirement gathering and technical discussions with customers. Own production debugging and resolution of high-impact issues. Mentor and manage a team of 46 engineers, conduct regular 1:1s, performance evaluations, and growth planning. Plan, assign, and track development activities to ensure timely and quality delivery. Foster a culture of ownership, continuous improvement, and collaboration within the team. Ensure adoption of engineering best practices and conduct peer reviews. Basic Qualifications: Bachelor's or master's degree in computer science, Engineering, or related field. 8-12 years of software development experience, primarily with Python. Strong working knowledge of SQLite OR relational database schema design. Exposure to Angular or React with ability to participate in frontend-backend discussions. Experience building stateless applications and designing RESTful APIs. Strong team leadership skills task allocation, conflict resolution, mentorship, and motivation. Proven experience in customer engagement and translating requirements into engineering tasks. Hands-on experience with Git, CI/CD, and Agile development methodologies. Preferred Qualifications: Experience working with firewall platforms (Cisco ASA, Palo Alto, Fortinet) or in network/security domains. Exposure to plugin-based or modular software designs. Experience with Docker & Cloud technologies will be added advantage. Experience with Agile/Scrum methodologies.
Posted 3 days ago
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