Role Description Our purpose as a business is to be dedicated to our clients lasting success and financial security. We want to be a bank that creates a positive impact for clients, employees, investors, and society. This is made possible by our people. As you'll discover, our culture supports this - diverse, international, and shaped by a variety of different perspectives. We are driven by a shared sense of purpose. At every level agile thinking is nurtured and rewarded with support and provided with opportunities to excel together. Trust & Agency Services (TAS) have over 1,500 clients ranging from multi-national corporations to banks and financial institutions, hedge funds, asset managers and supranational agencies around the world. TAS Operations support all types of transactions in the debt capital markets from conventional to structured debt products, Project Finance, REITs and Islamic Finance and services for escrows, restructurings and exchanges, Loan Agency, Depository Receipts, Structured Finance and US Mortgage. Your key responsibilities Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances, CLOs, reconciliations, review of US Mortgage documents) Deliver daily assigned productivity target meeting the required quality Interface with the clients / agents / custodians for resolution vide client calls / emails. Assist in creating proper backups through adequate cross training within the department Responsible for managing productivity, accuracy and timeliness as per benchmark requirements Escalate all issues properly to the appropriate level to avoid any adverse impact on the business Generating reports in order to obtain periodic information on the inquiries received Always adhere to KOP and KPI guidelines, and comply with internal policies and audit and regulatory requirements. Assist with various projects, analysis, release testing, automation, process improvement/re-engineering measures and other initiatives of the group. Communicate with peers, leads, managers and other stakeholders to coordinate operational processing within agreed timeframes. Actively listen to teammates' ideas and suggestions, and always be willing to help them achieve teams shared goals. Your skills and experience Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage. Good written & verbal communication skills. MS Office skills (especially MS excel) Ability to provide high transaction productivity and high level of attention to detail. Flexibility to work in shifts.
