Fenesta is Hiring Customer Care Executive|| Gurgaon|| CTC upto 4.20LPA

Job Description

Interested Candidates may connect with their Interest Level to Ms.Tanya Singh +91-92595-03718 (11am-5pm Job Summary: We are hiring for the role of Customer Service Representative for our client Fenesta at Gurgaon, Haryana. This role involves providing excellent support to customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction. About Fenesta: Fenesta is Indias leading provider of innovative and energy-efficient window and door solutions, known for its quality, durability, and aesthetic appeal. The company is committed to enhancing customer lifestyles through products that offer superior insulation, soundproofing, and protection. Fenesta combines advanced technology with excellent craftsmanship to deliver customized solutions that meet diverse needs. With a strong reputation and a customer-centric approach, Fenesta has become a trusted choice for homes and commercial spaces across India. Key Responsibilities: Manage inbound and outbound customer calls in a professional and friendly manner. Address customer inquiries, provide information about Fenesta products, and resolve issues promptly. Maintain detailed records of customer interactions, issues, and resolutions. Collaborate with the team to handle escalations and ensure customer satisfaction. Assist customers in understanding product offerings and guiding them through the purchasing or service process. Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores. Provide feedback to management on recurring issues to help improve products and processes. Key Requirements: Experience Level: Open to Freshers and Experienced Candidates Minimum Qualification: Bachelor's degree in any discipline. Strong communication skills, both verbal and written. Ability to work well in a fast-paced environment and manage time effectively. Proficiency in customer service software and CRM systems (preferred but not mandatory). A customer-centric attitude with the ability to empathize with and resolve customer concerns. Prior experience in a customer service or call center role is a plus but not required. What We Offer: Competitive salary package ranging from 4.00 LPA to 5.25 LPA. Opportunity to work with a leading brand and gain industry knowledge. Dynamic and collaborative work environment. Training and growth opportunities for career advancement. If youre passionate about providing top-notch service and ensuring customer satisfaction, wed love to hear from you!