Job
Description
As a Fault Management Engineer, you will assure end to end fault/incident/ problem management with main objective of resolution to SLA /OLA requirements. You will be solving the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require procedural and technical knowledge. You have: Bachelors degree with 5-10 years of experience in Telecom-incident/ problem management. Possesses expertise in VoLTE architecture, IMS, SIP, RTP, and Diameter protocols. Experience with OpenShift Cloud and UDM/SDM nodes like Ausf/ZTS/EIR, NT-HLR, One-NDS, HSS, MNP, PGW, EIR, UDM-AUSF, 5G EIR, and vHLR. Analysis VoLTE call flow, possessing experience in troubleshooting complex call flows and optimizing network performance. It would be nice if you also had: Knowledge of technologies like SBC, TAS, CFX, and OpenShift Cloud. Knowledge in Red Hat OpenShift Container platform (OCP), showcasing expertise in containerized deployments and cloud-native architectures. Monitor and manage the health of IMS and Cloud networks to ensure error-free operation. Analyze and troubleshoot complex issues related to SIP signaling, call flows, IMS, and UDM functionality. Identify and resolve performance bottlenecks within the VoLTE network, ensuring optimal call quality and network efficiency. Resolve fault tickets within agreed SLAs, minimizing service disruptions and customer impact. Implement and maintains security policies and procedures to protect the VoLTE network from unauthorized access and cyber threats. Knowledge of VoLTE architecture, IMS, SIP, RTP, and Diameter protocols, including experience with OpenShift Cloud and UDM nodes like Ausf/ZTS/EIR.
