Fashion ERP Application Support

Fashion ERP Application Support (Blue Cherry)

Experience: 10+ years

Location: Gachibowli, Hyderabad.

Employment: Full-time Onsite
Shifts: Night Shifts- 07:30pm -04:30am IST

Synopsis:

Responsibilities

• Lead L2/L3 support for apparel ERP and EDI integrations for US clients.
• Drive root cause analysis and permanent fixes for recurring issues.
• Mentor a small support team and maintain runbooks and SOPs.
• Work directly with client technology leads and report on service performance.
• Identify and deliver automation that reduces manual support effort.

Requirements

• 7+ years hands-on with a fashion/apparel ERP: Blue Cherry strongly preferred; AFS, Exenta, Infor Fashion or similar considered.
• Strong X12 EDI knowledge (purchase orders, ASNs, invoices, warehouse documents) and trading-partner issue resolution.
• Advanced SQL Server; Crystal Reports or similar reporting tools.
• ITIL-style incident, problem and SLA management.
• Excellent communication with US stakeholders; willingness to work US-overlap hours.

Good to have

• ERP upgrade or migration experience, scripting/automation, AI-assisted operations.