Fashion Consultant

Fashion Consultant Retail Sales

Location:

Job Summary

Fashion Consultant

Key Responsibilities

1. Customer Styling & Sales Support

• Provide personalized fashion and styling advice to customers via chat, call, WhatsApp, or video consultations.
• Assist customers in selecting apparel, accessories, and sizes based on preferences, trends, and occasions.
• Cross-sell and upsell products to increase average order value.

2. Offline Retail Sales

• Handle customer queries related to products, pricing, availability, and promotions.
• Guide customers through the online purchase journey to improve conversion rates.
• Achieve individual and team sales targets.

3. Product Knowledge & Trend Awareness

• Maintain in-depth knowledge of current fashion trends, collections, fabrics, and fits.
• Stay updated on seasonal launches, offers, and brand guidelines.
• Provide feedback to internal teams on customer preferences and popular styles.

4. Customer Experience & Relationship Management

• Build long-term customer relationships to encourage repeat purchases.
• Handle customer concerns professionally and ensure timely resolution.
• Maintain records of customer interactions and preferences in CRM tools.

5. Coordination & Support

• Coordinate with operations, logistics, and support teams to ensure smooth order fulfillment.
• Assist in product styling inputs for campaigns, photoshoots, or social media (if required).

Qualifications & Experience

• Education:

• Diploma / Degree in Fashion Design, Styling, Retail Management, or a related field (preferred)

• Experience:

• 0–3 years of experience in fashion retail sales, styling, or customer consulting
• Experience in e-commerce, online sales, or omnichannel retail is an advantage

Key Skills & Competencies

• Strong fashion sense and understanding of Indian & global fashion trends
• Excellent communication and customer engagement skills
• Sales-oriented mindset with ability to meet targets
• Basic computer skills and comfort with CRM/chat tools
• Ability to work in a fast-paced, customer-focused environment

Preferred Attributes

• Passion for fashion and styling
• Comfortable interacting with customers digitally (chat/video/call)
• Flexible to work shifts, weekends, or peak sale periods

What We Offer

• Opportunity to work with a growing fashion e-commerce brand
• Exposure to online retail and digital customer engagement
• Performance-based incentives and career growth opportunities

  Role & responsibilities

Preferred candidate profile