About the job: Key responsibilities: 1. Provide exceptional customer service through effective communication via phone, email 2. Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and efficiently 3. Contribute to a positive and collaborative team environment Freshers are also welcome. Who can apply: Only those candidates can apply who: are from Mumbai only Salary: ₹ 2,44,000 - 2,80,000 /year Experience: 0 year(s) Deadline: 2025-07-28 23:59:59 Skills required: MS-Office, Client Relationship and Customer Support About Company: Falcon Bus Lines made a humble start in the year 1978 in Rajkot, Gujarat under the banner of Eagle Transport. Founded by the Chairman Mr Indubhai Kantilal Kotak with the blessing of Lt Shri Rasikbhai Golwala, the company started its operation with only 2 buses and now has over 50+ buses in its fleet along with over 100 groomed drivers and 38 travel experts. We believe in quality, hence the buses owned by us meet our high standards of safety and quality. We operate through buses like Volvo, Tata, Ashok Leyland, Cerita and Isuzu.
Position: Social Media Manager Location: Address: Flat No: 701, Sarkhej, Sarkhej - Gandhinagar Hwy, Opposite Toyota Showroom. Role Overview: As a Social Media Manager at Falcon Cargo, you will be responsible for creating and executing the company's social media strategy to enhance brand visibility, engage with clients and partners, and support overall business objectives. This role requires a blend of creativity, strategic thinking, and analytical skills to manage our digital presence effectively. Key Responsibilities: Develop and execute brand strategies aligned with business objectives. Ensure brand consistency across campaigns, digital platforms, and offline presence. Work closely with sales, product, and creative teams to enhance customer experience. Digital & Social Media Marketing Manage and grow social media pages (Facebook, Instagram, LinkedIn, YouTube, etc.). Plan, execute, and monitor digital campaigns (organic & paid). Drive influencer marketing, content creation, and audience engagement strategies. Monitor online reputation and respond to customer interactions. Agency & Vendor Coordination Collaborate with SEO, performance marketing, and creative agencies for campaign execution. Align with external partners to ensure timely delivery and quality of work. Monitor ROI of agency-driven campaigns and optimize budgets. Online Listings & Business Visibility Manage and correct listings on Justdial, Google Business Profile, and other directories. Conduct Google Business analysis to track reviews, ratings, customer insights, and performance. Enhance digital discoverability and improve local SEO presence. Data Analysis & Reporting Track and analyze GMV (Gross Merchandise Value), demographics, and digital KPIs. Prepare monthly performance reports and share insights with management. Recommend data-driven improvements in marketing campaigns. Key Skills & Competencies: Strong understanding of branding, consumer behavior, and digital ecosystems. Hands-on experience in social media management, SEO, and online reputation management. Excellent communication, coordination, and leadership skills. Analytical mindset with ability to interpret data and prepare actionable reports. Proficiency in tools like Google Analytics, Google Business, Meta Business Suite, and SEO dashboards. Job Type: Full-time Pay: ₹10,772.14 - ₹40,826.24 per month Benefits: Cell phone reimbursement Commuter assistance Work Location: In person