Facts Online PVT LTD

Network Engineer Job Summary As a Network Engineer, you will be responsible for monitoring, maintaining, and troubleshooting the network infrastructure to ensure optimal performance and uptime. You will work in a 24/7 operational environment to identify and resolve network issues before they impact customers. Key Responsibilities Monitor network and server infrastructure using monitoring tools and dashboards Respond to alerts and notifications in a timely manner Perform initial troubleshooting of network and system issues Coordinate with other technical teams during incident resolution Create and maintain incident tickets in the ticketing system Follow established procedures for escalation and communication Conduct routine network maintenance tasks during maintenance windows Document all incidents, resolutions, and network changes Generate and distribute performance and incident reports Maintain network diagrams and documentation Required Qualifications 2+ years of experience in NOC operations or network administration Understanding of network protocols and technologies (TCP/IP, DNS, DHCP, etc.) Experience with monitoring tools (Nagios, Zabbix, SolarWinds, etc.) Basic knowledge of both Linux and Windows server environments Familiarity with networking equipment (routers, switches, firewalls) Hands-on experience on switches and routers. knowledge of routing protocols. Configuration of VPN. Strong troubleshooting and analytical skills Ability to work in shifts, including nights and weekends Good communication skills and ability to work under pressure Preferred Qualifications Network certification (CCNA, CompTIA Network+, etc.) Experience in a cloud hosting or data center environment Knowledge of ITIL processes and incident management Scripting skills (Bash, Python, PowerShell) Experience with virtualization platforms Familiarity with log analysis and security monitoring Job Types: Full-time, Permanent Pay: ₹11,597.57 - ₹50,233.33 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person