1. Responsible for achieving the set targets for Service team members in the respective Region both revenue wise as well as customer satisfaction. 2. List out the Service calls pending as per eCare, prioritize and assign the calls to the team, understand repetition of calls if an, helping the team from technical front. Coordinates with the other teams in meeting the service deliverables within the timelines. Service Delivery, Client satisfaction. · Responsible to track all the open calls, prioritize and resolving them with 0 escalations. · Aim to reduce the repetition of calls due to technical issues and escalate them to supervisor based on the need. · Prioritizing the service calls and allot them to team members depending on their efficiency levels Revenue Generation - Service sales, AMC · Responsible for service billing, collections by way of spares selling, general of AMC, renewal of existing, third party AMC etc., · Taking the help of sales team in any closures if required. Material Management Team Management & Reporting · Coordinate with the Inventory planning wrt the expected calls /business set periodical target and passing on the info. to the Purchase & Stores team. · Ensure the acknowledged DCs are turned to Invoices and proper handover to clients thus leading to timely release of payments. Record Keeping & MIS · Ensure the client call logs are updated, and the status of call is closed. · Maintaining the periodical schedule of AMC, no. of calls open Vs. worked Vs closed/day/ Engineer. MIS report on service spares invoices Vs collection. .
Understand client requirements and tender documents related to systems such as Fire Sprinklers, Hydrant (Internal & External), Medium Velocity Water Spray, Fire Extinguishers, Pre-Action System, and design a compliant solution in accordance with NFPA/NBC/BIS standards and local regulations. 2. Derive pre-bid queries, collaborate with the sales team, and participate in pre-bid meetings to clarify project scopes and technical requirements. 3. Conduct site surveys, prepare Single Line Diagrams (SLD), and derive the Bill of Quantities (BOQ) along with the Design Basis Report (DBR) for design-build jobs. 4. Review design considerations for Purchase Orders (PO), Bill of Quantities (BOQ), and Good for Construction (GFC) drawings received from client/consultant. Prepare and submit technical datasheets for client/consultant approvals. 5. Develop Shop Drawings based on GFC and Reflected Ceiling Plan (RCP) layouts received from clients/consultant, and secure approval for project execution. 6. Conduct orientation sessions for the project teams, explaining design considerations and execution methodologies for efficient project delivery. 7. Submit the Bill of Materials (BOM) to the projects and purchasing teams, detailing billable and non-billable materials. 8. Prepare and hand over as-built drawings to the projects team for project closeout and documentation purposes. We also advise you, to go through our website www.ezonesecurity.com and share your interest level for this opportunity, by sharing your updated CV in return of email – hr@ezonesecurity.in.
Job Description: New Client Acquisition New lead generation and client acquisition activities related to AMC across the designated region. Enhancing business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options. Presenting the company profile effectively and displaying the Value additions that we bring to the clients table. Focusing on Solutions selling and achieving sales commitments/Quotas as per set targets. Assessing competition and strategizing the way forward to close the sale. Engaging existing clients & key account management. Ensuring customer satisfaction, helping stake holders during execution. Following the set sales procedures, updating status of every prospect/opportunity/client in Internal CRM. Maintaining technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in industry related workshops. Contributing to team effort by accomplishing related results as needed. Maintaining cordial relations with all internal departments for better productivity. Being a flag bearer of e Zone Values and culture in external markets. Desired Skills: Presentation Skills, Excellent communication skills, Ability to converse and convince, Client Relationships, Understanding customer needs, Cold calling ability, High Energy Levels, Negotiation Skills Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales
· Feedback from existing customers · Feedback on processes-MIS/Resolution Plan/Customer Update · Push Opportunity:-Courtesy calls/Clarify questions/Coordinate to resolve/Update back to customers · Generate Opportunity:-Identify new prospects/Fix new Appointments/Ask existing client’s referral. · Pick Long pending tickets:-Internal Coordination/Customer Connect/Push Closure · Engage with customers over phone, Websites, Email, Whatsapp etc · Manage different formats and templates on company Intro/Region Intro/Client References etc.,