Executive – Service Sales | Service & Maintenance Portfolio – JD
Role Details
- Designation: Executive – Service Sales - Junior Executive
- Department: Service & Maintenance Portfolio
- Reports to: Manager – Service Sales
Key Responsibilities (KRAs)
- Achieve service sales targets for service contracts, maintenance, modernization, and repairs.
- Assist in executing strategies to expand the service business within the assigned area.
- Maintain regular contact with assigned existing clients to support retention and satisfaction.
- Log customer queries, concerns and complaints, and escalate them to the right team for timely resolution.
- Learn customer needs through site surveys and meetings, and share inputs to align service offerings.
- Prepare service quotations and proposals under the guidance of the Manager – Service Sales.
- Participate in contract discussions and negotiations alongside senior team members.
- Check that proposals follow customer requirements and company pricing policies before submission.
- Maintain the CRM and sales trackers.
- Coordinate with operations and technical teams on service delivery and contract execution for assigned accounts.
- Follow up on contract performance, payment collections and renewal due dates for assigned customers.
- Complete the company's training program on elevator systems, service products and sales processes.
*Domain Skills*
Expected at joining
- Basic understanding of mechanical and electrical engineering fundamentals (motors, drives, controls, safety systems).
- Interest in sales, customer interaction and building technologies.
*Technical Competencies*
- Good verbal and written communication skills for customer and internal interactions.
- Working knowledge of MS Excel, Word and PowerPoint; willingness to learn CRM tools.
- Ability to prepare simple presentations and quotations.
- Basic problem-solving ability to understand customer issues and route them correctly.
- Ability to work in a team and coordinate with sales, operations and technical staff.
- Ability to manage daily tasks, follow-ups and deadlines in an organized way.
Soft Skills
- Eagerness to learn, coachability and a positive attitude.
- Customer-first mindset and a professional, courteous approach.
- Clear communication, including the ability to explain technical points in simple terms.
- Basic analytical and reasoning ability.
- Self-motivation, discipline and willingness to travel for customer and site visits.
- Ability to adapt in a fast-paced environment and respond to changing priorities.
- Good organizational and time-management skills.
Qualifications
- B.E. / B.Tech in Mechanical, Electrical, Electronics or a related engineering discipline (preferred)
- An MBA in Sales / Marketing with an engineering background is an added advantage.
Experience Requirements
- Internships or projects in sales, customer service
Language Proficiency
- Tamil ,English, Telugu, Kannada, Hindi are preferred
Pay: ₹200,000.00 - ₹350,000.00 per year
Work Location: In person
