Executive- Sales Pharmacist

Position: Sales Pharmacist - Executive

Experience: 1–2 years

Qualification: B.Pharm / D.Pharm

Reports To: Sales and Support Manager

About the Role

We are looking for a Sales Pharmacist who can combine strong pharmaceutical knowledge with excellent customer interaction and sales skills. The role involves assisting customers with their medication requirements, understanding prescriptions, recommending appropriate products within regulatory guidelines, and ensuring a smooth and trusted pharmacy experience.

The ideal candidate should be comfortable speaking with patients, understanding their medication needs, and converting genuine customer requirements into sales while maintaining high standards of patient safety and ethical pharmacy practices.

Key Responsibilities

• Handle customer calls and online enquiries related to medicines, prescriptions, and healthcare products.
• Understand customer requirements and assist them with suitable medicines and products based on valid prescriptions and applicable regulations.
• Validate prescriptions and ensure medicines are dispensed accurately as per the prescription.
• Explain medication usage, dosage, precautions, and storage requirements wherever appropriate.
• Counsel customers on medication-related queries and ensure a positive customer experience.
• Identify customer needs and recommend relevant products or alternatives within the scope of pharmacy regulations.
• Follow up with customers regarding pending prescriptions, orders, repeat medication requirements, and other sales opportunities.
• Achieve assigned sales and revenue targets while maintaining quality and compliance.
• Build long-term customer relationships and encourage repeat purchases through effective service and follow-ups.
• Coordinate with the pharmacy, operations, and customer support teams to ensure timely and accurate order fulfilment.
• Handle customer concerns related to medicines, availability, pricing, and orders and ensure timely resolution.
• Maintain accurate records of prescriptions, customer interactions, and sales activities.
• Ensure compliance with applicable pharmacy laws, prescription requirements, controlled-drug handling, and company policies.
• Maintain confidentiality of customer and prescription information.
• Support pharmacy operations, inventory accuracy, and proper medication handling as required.

Key Skills

• Strong knowledge of medicines, therapeutic categories, and prescription reading.
• Good communication and interpersonal skills.
• Strong customer handling and relationship-building skills.
• Sales-oriented mindset with the ability to achieve targets.
• Ability to identify customer needs and provide appropriate product recommendations.
• Good understanding of pharmacy regulations and ethical selling practices.
• Comfortable handling customers over phone and digital channels.
• Good follow-up and negotiation skills.
• Ability to work in a fast-paced online pharmacy environment.
• Basic knowledge of CRM/ERP and pharmacy software is an advantage.

Preferred Profile

• B.Pharm / D.Pharm with a valid pharmacist registration.
• 1–4 years of experience in retail pharmacy, online pharmacy, pharmaceutical sales, or healthcare sales.
• Candidates with experience in tele-sales, inside sales, pharmacy sales, or customer-facing pharmacy roles will be preferred.
• Strong customer focus with a balance of sales performance and patient safety.