EXECUTIVE N - SERVICES

Job Description

Description External Job Description Objective: Lead the team of Customer Associates & Sales Associates in the region Allocated territory to ensure team performance in terms of delivering value, adherence to processes and guidelines at the sites, Driving the usages of key / focus products at the sites, interact and manage dealers as and when required Reporting of data as required to SSE, UH & central function Main Responsibilities: •  Monitoring daily updates of all activities on the Paint Assist app •  Daily monitoring of on time visits and follow ups to all new sites by customer associates CA or Sales Associates SA •  Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives •  Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales AssociatesSAs •  Prompt updation of records of the new joinees/exits at a CA/SA level to SSE •  Handling escalated customer & dealer complaints ensuring high satisfaction scores •  Executing business generation initiatives in the assigned territory to generate business •  In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring •  Provide guidance to customer associates for pitching & conversion of focus products at the sites •  Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning •  Monitoring all ongoing / WIP sites to ensure on time work completion •  Submit reports to UH, SSE & central function as & when required •  Maintaining the reports / formats as mandated •  Approving business entries into the application post appropriate checks & validation Other responsibilities: •  Undertake regular trainings for faster adoption of updated features of the business app •  Co-ordinate with CA and contractors and ensure their attendance in all contractor training programs Role Requirements •  Graduate Degree in any stream BA/BSc/BCom/BBA/BBM/BMS •  Minimum of 50% marks throughout education without any backlogs •  Graduation must be through a full time course •  Applicants with an Engineering background BTech/BE/Diploma/BPharma will not be considered Candidates with MBA/PGDM in Sales and Marketing Previous experience Desired: 1-2 years of experience in sales function in any organization Functional Competencies •  Fluency in English, Hindi & local language •  Excellent communication and people skills •  Should have a working knowledge of MS Excel, MS Word, MS Powerpoint •  High orientation for customer servicing and customer delight