Executive

Job Description – Customer Support Executive

Location: Delhi NCR
Experience: Freshers and candidates with 0–2 years of experience
Employment Type: Full-time

About the Role

We are looking for enthusiastic, customer-focused, and motivated individuals to join our team as Customer Support Executives in Delhi NCR. The candidate will be responsible for handling customer interactions, resolving queries, providing appropriate solutions, and ensuring a positive customer experience.

Key Responsibilities

• Customer Support: Handle customer queries through phone calls and other communication channels.
• Query Resolution: Provide accurate information and resolve customer issues efficiently.
• Customer Communication: Maintain professional and courteous communication with customers in Hindi and English.
• Customer Relationship Management: Build positive customer relationships and ensure customer satisfaction.
• Calling and Follow-ups: Make calls and follow up with customers whenever required.
• Record Management: Maintain customer records and update relevant information in the system.
• Team Coordination: Coordinate with internal teams to resolve customer concerns.
• Target Achievement: Meet assigned performance, productivity, and quality targets.
• Process Compliance: Follow company policies, procedures, and quality standards.

Key Skills Required

• Excellent communication skills
• Customer service and customer handling
• Calling and follow-up skills
• Customer Relationship Management (CRM)
• Problem-solving and query resolution
• Basic MS Office and computer knowledge
• Proficiency in Hindi and basic English
• Time management and teamwork
• Target-oriented approach

Candidate Requirements

• Graduates and undergraduates can apply.
• Freshers and candidates with 0–2 years of experience are eligible.
• Good verbal and written communication skills.
• Comfortable communicating in Hindi and basic English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts, if applicable.
• Candidates available for immediate joining will be preferred.

Ideal Candidate

The ideal candidate should be confident, patient, customer-oriented, and capable of handling customer queries professionally. Freshers with good communication skills and a willingness to learn are encouraged to apply.

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person