Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.
If you are interested in a long-term career with one of the leading instrumentation companies in India, please email your CV to: careers@toshvin.com
Position : Executive – Customer Support (Informatics)
Reports to : Manager Product Specialist (Informatics)
Location : Mumbai
Minimum Years of Experience : 2 Years
Maximum Years of Experience : 4 Years
Minimum Qualifications : Any Graduate
Preferred Qualifications : B.Sc. chemistry, M.Sc. Chemistry (Analytical)
Type of Work Experience Required (Mandatory) : 2–4 years of experience in Pharmaceutical Quality Control (QC) or Quality Assurance (QA). Practical experience in analytical laboratory operations, analytical method testing, laboratory calculations, and preparation/review of analytical reports Working knowledge of Microsoft Excel, including formulas, calculations. Validation of excel
Type of Work Experience Required (Preferred) : Exposure to analytical method validation, preparation of validation documents, and laboratory quality documentation Experience in Computerized System Validation (CSV), including IQ/OQ/PQ documentation and execution
Responsibilities :
- Review customer-provided calculation worksheets, Excel files, analytical methods, and report formats to understand calculation logic and expected results
- Coordinate with customers and internal teams to collect the necessary data files, calculation sheets, test data, and report formats
- Prepare and configure MDR templates for laboratory calculations, analytical methods, and reporting requirements
- Validate MDR templates based on approved methods and customer requirements
- Provide technical support for CSV activities related to laboratory software and computerized systems
- To be responsible for preparation and execution of CSV documents, including test scripts, protocols, test reports, and supporting records
- Support Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), as applicable to the assigned project
- Coordinate with internal teams and customers to resolve validation-related issues
- Coordinate with service engineers, application specialists, and project teams for implementation and troubleshooting of MDR
General Success Behaviours (Key Competencies) :
- Accountability: Takes ownership of tasks and responsibilities
- Collaboration & Teamwork: Works effectively with others across teams and departments.
- Communication: Communicates clearly, effectively and professionally.
- Customer & Stakeholder Focus: Understands the internal and external customer needs.
- Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values.
- Results Orientation: Works proactively, manages time to meet deadlines and priorities.
- Professionalism: Upholds professional standards and represents the organisation positively.
- Organizational Awareness: Keeps updated on the organization’s goals and industry trends.
Any specific skills/knowledge required for this position :
- Good communication verbal and written
- Practical understanding of analytical laboratory operations and pharmaceutical quality documentation
- Proficiency in Microsoft Excel, including formulas, calculations, and worksheet review
- Ability to interpret analytical methods and verify calculation results
- Willingness to learn laboratory software applications, MDR tools, and CSV practices
- Willingness to travel to customer sites, as and when required
