Exchange and Proofpoint Operations Engineer

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Exchange and Proofpoint Operations Engineer Position: SSE/LA Experience: 6-9 years Category: Infrastructure/Software Engineer Shift: 24 /7 – 8 hours shift Main location: Bangalore Position ID: J1026-2382 Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 6 years of relevant experience Role Summary The Proofpoint L3 Operations Engineer serves as the technical SME for the Proofpoint environment and is responsible for advanced troubleshooting, platform optimisation, configuration management, security enhancements, integrations, and engineering support. The role owns complex incidents, problem management, and platform improvements. Key Responsibilities Advanced Troubleshooting . Resolve complex email delivery and security incidents. . Perform deep dive analysis of: Mail flow failures TAP detections DLP events Email authentication failures Encryption issues . Analyse SMTP transactions, logs, headers, and threat intelligence data. Platform Engineering Administration . Design and implement: Security policies DLP rules TAP policies Encryption policies Threat detection tuning . Configure: SPF DKIM DMARC Secure Email Relay MX Routing . Support tenant expansion and implementation initiatives. Security Enhancements . Optimise threat detection and false positive reduction. . Evaluate emerging email threats and protection strategies. . Provide security recommendations to leadership and stakeholders. Integrations . Integrate Proofpoint with: Microsoft 365 Exchange Online SIEM platforms Splunk Sentinel Threat Intelligence platforms . Support API based integrations and automation initiatives. s. . Provide escalation support during major incidents. Required Skills Proofpoint Expertise . Proofpoint Email Protection . Proofpoint TAP . Proofpoint Threat Response . Proofpoint DLP . Proofpoint Encryption . Email Fraud Defence (Good to Have) Advanced Technical Skills . SMTP Protocol Analysis . Exchange Online . Microsoft 365 Security Stack . Email Authentication Frameworks (SPF, DKIM, DMARC) . Secure Email Gateway Architecture . DNS MX Routing Design . API Integrations . PowerShell Scripting Security Knowledge . Phishing Protection . Malware Analysis . Threat Hunting . Email Security Architecture . Incident Response . Data Loss Prevention Monitoring Analytics . Splunk . Microsoft Sentinel . Defender for Office 365 . SIEM Correlation Experience . 4 6 years of Cybersecurity or Messaging Security experience. . 4+ years of hands on Proofpoint administration and engineering. . Experience in enterprise scale email security environments. . Proofpoint Certified Professional (PCP) . Proofpoint Certified Guardian . Microsoft Security Operations Analyst . Certified Information Systems Security Professional (CISSP) . ITIL Foundation . Microsoft Defender for Office 365 . Mimecast . Maingun . Cisco Secure Email . Exchange Hybrid . Azure Automation . Security Operations Centre (SOC) experience . Strong ITSM discipline (Incident, Problem, Change, Request Management) . Queue ownership and SLA adherence . 24x7 support participation . Continuous service improvement mindset . Excellent stakeholder communication and reporting skills Preferred Certifications Nice to Have Skills . Microsoft Defender for Office 365 . Mimecast . Maingun . Cisco Secure Email . Exchange Hybrid . Azure Automation . Security Operations Centre (SOC) experience . Strong ITSM discipline (Incident, Problem, Change, Request Management) . Queue ownership and SLA adherence . 24x7 support participation . Continuous service improvement mindset . Excellent stakeholder communication and reporting skills CGI Managed Services Expectations

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team—one of the largest IT and business consulting services firms in the world.