Position Description
ServiceNow Business Analyst
Location: Hyderabad, India
Experience: 6–10 Years
Employment Type: Full-time
Role Overview
Looking for an experienced ServiceNow Business Analyst to gather business requirements, define user stories, map processes, and work closely with business and ServiceNow technical teams to deliver effective solutions.
Must-Have Skills
-
6–10 years of experience as a Business Analyst / Functional Analyst
-
Strong ServiceNow experience
-
Requirements gathering and business analysis
-
Process mapping – current state & future state
-
Experience writing User Stories & Acceptance Criteria
-
Strong Agile/Scrum experience
-
Stakeholder management and workshop facilitation
-
Experience with UAT and business sign-off
-
Requirements traceability and documentation
-
Experience working with Product Owners, Developers, Testers & Architects
-
Strong communication and analytical skills
-
Experience with Jira / Azure DevOps or similar tools
Good-to-Have Skills
-
ServiceNow certification
-
ITSM / ITOM knowledge
-
CMDB / CSDM knowledge
-
SAM / Asset Management
-
Service Catalog / Discovery / Service Mapping
-
ServiceNow integrations
-
CBAP / CCBA certification
-
Agile/Scrum certification
-
Experience in large enterprise ServiceNow transformation projects
-
Experience working with global stakeholders
Key Responsibilities
-
Gather and analyze business requirements
-
Create user stories, functional requirements, and acceptance criteria
-
Map current and future business processes
-
Conduct stakeholder workshops
-
Manage and refine the product backlog with the Product Owner
-
Support UAT and business validation
-
Ensure requirements are aligned from business need → development → testing → acceptance
-
Act as the bridge between business and ServiceNow technical teams
ServiceNow Business Analyst
Location: Hyderabad, India
Experience: 6–10 Years
Employment Type: Full-time
Role Overview
Looking for an experienced ServiceNow Business Analyst to gather business requirements, define user stories, map processes, and work closely with business and ServiceNow technical teams to deliver effective solutions.
Must-Have Skills
-
6–10 years of experience as a Business Analyst / Functional Analyst
-
Strong ServiceNow experience
-
Requirements gathering and business analysis
-
Process mapping – current state & future state
-
Experience writing User Stories & Acceptance Criteria
-
Strong Agile/Scrum experience
-
Stakeholder management and workshop facilitation
-
Experience with UAT and business sign-off
-
Requirements traceability and documentation
-
Experience working with Product Owners, Developers, Testers & Architects
-
Strong communication and analytical skills
-
Experience with Jira / Azure DevOps or similar tools
Good-to-Have Skills
-
ServiceNow certification
-
ITSM / ITOM knowledge
-
CMDB / CSDM knowledge
-
SAM / Asset Management
-
Service Catalog / Discovery / Service Mapping
-
ServiceNow integrations
-
CBAP / CCBA certification
-
Agile/Scrum certification
-
Experience in large enterprise ServiceNow transformation projects
-
Experience working with global stakeholders
Key Responsibilities
-
Gather and analyze business requirements
-
Create user stories, functional requirements, and acceptance criteria
-
Map current and future business processes
-
Conduct stakeholder workshops
-
Manage and refine the product backlog with the Product Owner
-
Support UAT and business validation
-
Ensure requirements are aligned from business need → development → testing → acceptance
-
Act as the bridge between business and ServiceNow technical teams
ServiceNow Business Analyst
Location: Hyderabad, India
Experience: 6–10 Years
Employment Type: Full-time
Role Overview
Looking for an experienced ServiceNow Business Analyst to gather business requirements, define user stories, map processes, and work closely with business and ServiceNow technical teams to deliver effective solutions.
Must-Have Skills
-
6–10 years of experience as a Business Analyst / Functional Analyst
-
Strong ServiceNow experience
-
Requirements gathering and business analysis
-
Process mapping – current state & future state
-
Experience writing User Stories & Acceptance Criteria
-
Strong Agile/Scrum experience
-
Stakeholder management and workshop facilitation
-
Experience with UAT and business sign-off
-
Requirements traceability and documentation
-
Experience working with Product Owners, Developers, Testers & Architects
-
Strong communication and analytical skills
-
Experience with Jira / Azure DevOps or similar tools
Good-to-Have Skills
-
ServiceNow certification
-
ITSM / ITOM knowledge
-
CMDB / CSDM knowledge
-
SAM / Asset Management
-
Service Catalog / Discovery / Service Mapping
-
ServiceNow integrations
-
CBAP / CCBA certification
-
Agile/Scrum certification
-
Experience in large enterprise ServiceNow transformation projects
-
Experience working with global stakeholders
Key Responsibilities
-
Gather and analyze business requirements
-
Create user stories, functional requirements, and acceptance criteria
-
Map current and future business processes
-
Conduct stakeholder workshops
-
Manage and refine the product backlog with the Product Owner
-
Support UAT and business validation
-
Ensure requirements are aligned from business need → development → testing → acceptance
-
Act as the bridge between business and ServiceNow technical teams
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
