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Senior Technical Support Engineer Lspedia Inc.

7.0 - 10.0 years

10 - 15 Lacs

hyderabad

Hybrid

Role Summary: Were looking for a customer-focused Senior Technical Support Engineer to provide technical assistance and issue resolution for our global pharmaceutical compliance and serialization customers. This role is critical in ensuring smooth operation, quick response times, and high-quality support in a regulated environment. Key Responsibilities: Provide L2/L3 support for customer issues related to serialization, traceability, and compliance workflows. Investigate and resolve issues involving EPCIS events, master data, partner integration, and XML/API communications. Work closely with cross-functional teams to escalate and resolve software or configuration issues. Support onboarding t...

Posted 2 months ago

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