Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Core Duties/Responsibilities: The successful candidate will be responsible for the following: Responsible for risk identification, assessment, control evaluation/testing, reporting and communicating findings across multiple stakeholders. Conduct comprehensive risk assessments based upon reviews of internal processes, systems, and controls. Analyze various sources of information, identify trends and determine the potential impact and probability of risks to the business. Articulating risk severity and working with the business to determine prioritized mitigating strategies to mitigate risk. Determine the design and performance effectiveness of existing controls and identify control opportunities through monitoring and testing. Work with the business to seek tactical and/or strategic solutions to improve control design and performance effectiveness and to reduce risk exposure. Have an understanding of regulatory and compliance requirements for the business. Monitor and analyze reported events and determine how they impact the risk environment within the business. Uphold the Risk Management Policy, Handbook, and related procedures ensuring Group and BRC requirements are being met. Preparing or producing reporting focussed on communicating risk and control performance, policy adherence, making recommendations to various levels of management, and presenting findings in a clear and concise manner. Establishing and strengthening relationships in the business and acting as a trusted point of contact within the BRC team. Grow knowledge of the business and product offering across Shareholder Services. Question the status quo in order to identify issues and improvements Lead/undertake “read-across analysis” taken from internal and external audits or exams and relevant risk related findings across the business. Lead/undertake reviews for existing and potentially new risks, and if deemed necessary, thematic deep dives of risk coverage and effectiveness across the division. Support activity and engage across the 3 Lines of Defense. Govern actions to ensure progression to plan and take suitable action to escalate where actions are not progressing, or activity is not sufficiently demonstrative as effective risk remediation. Assesses evidence and challenge risk remediating actions to ensure risk mitigation activity completed as expected prior to closure. Govern the risk system of record to ensure records meet business requirements. Work closely with the broader BRC team. Foster a positive risk and control culture and contribute to the growth of the business. Skills, Capabilities And Attributes The successful candidate will demonstrate the following experience, skills and behaviours: 5-10 years in the Finance industry and risk management, and an understanding of Shareholder Services preferred. Risk Management experience is a must. Experience in specific risk types is a plus. E.g., Fraud, Data Protection, BCP, etc.) Understanding of risk frameworks, including key concepts (RCSA, Risk Identification, Risk Appetite & Profiling, Risk Metrics/KRIs, etc). Understanding of control frameworks, including control design, standards, testing and performance. Strong analytical and problem-solving skills, including capability to interpret data from various sources. Excellent verbal and written communication skills, with the ability to effectively communicate to diverse recipients. Strong stakeholder development and management skills Ability to interact across the 3 Lines of Defense and other business functions. Ability to manage multiple priorities and deliver risk management activities to established timeframes and at a high standard. Astute problem solver who can identify tactical or strategic solutions. Proven ability to lead and facilitate risk review meetings while setting the benchmark of what “good looks like.” Proficient in Microsoft Office applications (Excel, Word, PPT, etc) and familiar with Risk Management Information Systems. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level H Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ Customer Experience Executive: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. The Customer Experience Executive will also be required to support the SME by acting as an SME to the more junior team members when required as well as supporting any training Core Duties/Responsibilities Answer inbound calls, emails from Shareholders and assist them to buy or sell shares within the agreed service standards or answer there queries on the holding. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic queries referring to senior colleagues where appropriate. Contribute to the completion of the team’s workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators, including FCA’s Principles for Business. Competencies And Experience Proven record of excellent quality and productivity. Uses clear and concise speech to communicate effectively and confident in delivery to others. Selects appropriate information to complete standard letter. Produces accurate and legible written work at all times. Deals with a greater level of complex correspondence and acts as SME. Uses straightforward personal planning to organise own work effectively. Supports the Team Leader in the daily management of the team. Knows where to find things and adheres to deadlines. An experienced user of all systems within our operation, understanding and able to communicate clearly to others the functions for producing a range of outputs. Has an understanding of the main activities of own business unit/area. Able to communicate this effectively to other team members. A good understanding of specified products throughout the India operation. Where appropriate is aware of regulatory practices and constraints which impact on own work and those of the team. Benefits 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Core Duties/Responsibilities: The successful candidate will be responsible for the following: Responsible for risk identification, assessment, control evaluation/testing, reporting and communicating findings across multiple stakeholders. Conduct comprehensive risk assessments based upon reviews of internal processes, systems, and controls. Analyze various sources of information, identify trends and determine the potential impact and probability of risks to the business. Articulating risk severity and working with the business to determine prioritized mitigating strategies to mitigate risk. Determine the design and performance effectiveness of existing controls and identify control opportunities through monitoring and testing. Work with the business to seek tactical and/or strategic solutions to improve control design and performance effectiveness and to reduce risk exposure. Have an understanding of regulatory and compliance requirements for the business. Monitor and analyze reported events and determine how they impact the risk environment within the business. Uphold the Risk Management Policy, Handbook, and related procedures ensuring Group and BRC requirements are being met. Preparing or producing reporting focussed on communicating risk and control performance, policy adherence, making recommendations to various levels of management, and presenting findings in a clear and concise manner. Establishing and strengthening relationships in the business and acting as a trusted point of contact within the BRC team. Grow knowledge of the business and product offering across Shareholder Services. Question the status quo in order to identify issues and improvements Lead/undertake “read-across analysis” taken from internal and external audits or exams and relevant risk related findings across the business. Lead/undertake reviews for existing and potentially new risks, and if deemed necessary, thematic deep dives of risk coverage and effectiveness across the division. Support activity and engage across the 3 Lines of Defense. Govern actions to ensure progression to plan and take suitable action to escalate where actions are not progressing, or activity is not sufficiently demonstrative as effective risk remediation. Assesses evidence and challenge risk remediating actions to ensure risk mitigation activity completed as expected prior to closure. Govern the risk system of record to ensure records meet business requirements. Work closely with the broader BRC team. Foster a positive risk and control culture and contribute to the growth of the business. Skills, Capabilities And Attributes The successful candidate will demonstrate the following experience, skills and behaviours: 5-10 years in the Finance industry and risk management, and an understanding of Shareholder Services preferred. Risk Management experience is a must. Experience in specific risk types is a plus. E.g., Fraud, Data Protection, BCP, etc.) Understanding of risk frameworks, including key concepts (RCSA, Risk Identification, Risk Appetite & Profiling, Risk Metrics/KRIs, etc). Understanding of control frameworks, including control design, standards, testing and performance. Strong analytical and problem-solving skills, including capability to interpret data from various sources. Excellent verbal and written communication skills, with the ability to effectively communicate to diverse recipients. Strong stakeholder development and management skills Ability to interact across the 3 Lines of Defense and other business functions. Ability to manage multiple priorities and deliver risk management activities to established timeframes and at a high standard. Astute problem solver who can identify tactical or strategic solutions. Proven ability to lead and facilitate risk review meetings while setting the benchmark of what “good looks like.” Proficient in Microsoft Office applications (Excel, Word, PPT, etc) and familiar with Risk Management Information Systems. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level G Role Summary As a Threat Intelligence Analyst you will play a key role in helping to protect EQ against external and internal threat actors. You will consume and evaluate threat intelligence to understand the evolving threat landscape, adversarial tactics, techniques, and procedures (TTPs), and areas of concern that could potentially impact our environment. Based on this analysis you will create actionable threat intelligence reports and subsequently collaborate with internal stakeholders to ensure EQ is best placed to prevent and detect any threats that are realised within the EQ environment. Core Duties/Responsibilities You will be required to undertake the following specific activities: Proactively monitor and analyse the cyber threat landscape to assess risk and applicability to EQ. Analysis of emerging adversarial tactics, techniques, and procedures (TTPs) and their likelihood and impact to EQ. Production of strategic, tactical and operational Threat Reports/Vulnerability Assessments detailing identified threats and vulnerabilities, the potential impact on EQ. Provide actionable insight to enable Equiniti to deploy appropriate countermeasures against vulnerabilities and threats to EQ. Collaborate with internal teams, including security operations, incident response, and IT, to assess and prioritise security risks and vulnerabilities. Aid in strengthening EQs incident response capabilities by providing timely and accurate information to facilitate rapid response and recovery in the event of a security incident. Providing actionable insights and recommendations to senior EQ management to support strategic decision-making processes related to cybersecurity investments and resource allocations. Perform deep dive analysis of malicious artefacts / IOC’s using recognized TI programmes, and the MITRE ATT&CK TI Framework. Carry out Threat Hunting across the EQ environment using IOCs gathered during threat assessment and analysis. Develop and maintain threat intelligence processes, procedures, and tools to enhance our organization's cybersecurity capabilities. Manage brand protection activities and initiatives, including the management of takedown requests. Skills, Knowledge & Experience The key skills and experience required for this role can be summarised as follows. Experience of having worked in cyber threat intelligence within a global organisation – ideally within Financial Services. Demonstrable knowledge of the Cyber Kill Chain and MITRE ATT&CK Framework. Excellent knowledge and technical understanding of the global cyber threat landscape, and the tactics, techniques, and procedures (TTPs) used by adversaries, especially those related to the financial sector. Ability to analyse complex threat and vulnerability data and convert that into clear and actionable intelligence. Experience in the identification and deep analysis of vulnerabilities and CVE’s to determine their impact to the organisation. Experience in the identification of IOCs and the utilisation of those IOCs to carry out threat hunts across the environment. Experience in evaluating existing cyber defences against identified threats and attacks to determine weaknesses and propose relevant detective or preventive control enhancements. Strong analytical, critical thinking, and problem-solving skills. Strong verbal/written communication skills, with the ability to present threat and intelligence reports to both technical and non-technical audiences. Core Values & Behaviours EQ Group adheres to a number of Values and Behaviours that are central to the way we conduct business. The ones relevant to this role are expected to be evidenced in the way the incumbent works: Trust Acts with integrity and has high personal standards when dealing with others Treats others with respect, openness, honesty, and fairness (empathy) Accepts responsibility, rather than apportioning blame Creates the right blend of support and challenge – for themselves and others Maintains the organisation’s reputation for high standards of business conduct Building Relationships Adds value and builds true partnerships Effectively manages expectations to achieve a positive outcome Builds effective networks (internally and externally) Belief Is passionate and believes in what we do and who we are Champions collaboration across the business for the benefit of clients and customers Maintains motivation and commitment, despite changes in direction Consistently demonstrates the Equiniti Group Values, even under pressure People Acts as a role model to others Positive, enthusiastic and supportive of others Promotes teamwork and works effectively with others to achieve own and wider business goals Leads in sharing best practice, knowledge and experience with others Embraces challenge and responds quickly and positively to change Is receptive, flexible and resilient Adopts personal style to suit the situation and needs of others Excellence Works hard to get it right first time and keeps promises and commitments to others Proactively takes actions and works with others to enhance our performance and reputation Takes ownership for problems and finds solutions Effective use of own time and commits to realistic deadlines Continuously learns and improves from experience and shares this with others We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level I About EQ Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India's strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. I nformation Security & Administrative Support Apprentice Responsibilities: - Assist with cybersecurity monitoring, conducting RBAC and other security audits. - Help in managing access control and maintaining information security compliance documentation. - Maintain audit-ready records for both InfoSec and Risk Management. - Learning Opportunities: - Practical experience in information security practices and ISO Standard. - Familiarity with GDPR, data privacy, and cybersecurity frameworks. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10 days paid paternity leave Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Management Level I About EQ Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India's strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. I nformation Security & Administrative Support Apprentice Responsibilities: - Assist with cybersecurity monitoring, conducting RBAC and other security audits. - Help in managing access control and maintaining information security compliance documentation. - Maintain audit-ready records for both InfoSec and Risk Management. - Learning Opportunities: - Practical experience in information security practices and ISO Standard. - Familiarity with GDPR, data privacy, and cybersecurity frameworks. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10 days paid paternity leave Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Management Level F Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India's strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ is looking for a Staff Sever Operations Engineer to help us deploy and manage our Global infrastructure hosted in multiple data centre and cloud. We are searching for an enthusiastic engineer ready to join our team to help us evaluate, implement, deploy and support technologies that enable our users to collaborate with UK & US customers. The motivated candidate should have a firm understanding of IT system Infrastructure with good knowledge and understanding of server infrastructure (Windows & Linux), fileservers, security fundamentals, network devices such as load balancers and Firewalls. Responsibilities and Skills Required Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service. Proactively monitoring system performance and capacity planning. IN depth knowledge of Linux: RedHat, CentOS, Debian, etc. Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP Expert in Shell, Perl, and/or Python, terraform scripting Experience in managing Linux servers. Experience in AWS, Azure, EC2, Fsx, AMs, S3, Terraform, Puppet. Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage Strong grasp on configuration management tools, such as Puppet and Chef, Ansible. Experience with DevOps tools such as Jenkins, Git, etc. AWS Cloud Administration will be added advantage EQ India Benefits: Being a permanent member of the team at EQ as you will be working on US/UK business hours you will be rewarded by our company benefits, these are just a few of what is on offer: Comprehensive Medical & Life Assurance cover Maternity leave of 6 months full pay, 10days paid paternity leave Long Term Incentive Plan (LTIP) for all colleagues Accidental & Life cover 2 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Core Duties/Responsibilities: The successful candidate will be responsible for the following: Responsible for risk identification, assessment, control evaluation/testing, reporting and communicating findings across multiple stakeholders. Conduct comprehensive risk assessments based upon reviews of internal processes, systems, and controls. Analyze various sources of information, identify trends and determine the potential impact and probability of risks to the business. Articulating risk severity and working with the business to determine prioritized mitigating strategies to mitigate risk. Determine the design and performance effectiveness of existing controls and identify control opportunities through monitoring and testing. Work with the business to seek tactical and/or strategic solutions to improve control design and performance effectiveness and to reduce risk exposure. Have an understanding of regulatory and compliance requirements for the business. Monitor and analyze reported events and determine how they impact the risk environment within the business. Uphold the Risk Management Policy, Handbook, and related procedures ensuring Group and BRC requirements are being met. Preparing or producing reporting focussed on communicating risk and control performance, policy adherence, making recommendations to various levels of management, and presenting findings in a clear and concise manner. Establishing and strengthening relationships in the business and acting as a trusted point of contact within the BRC team. Grow knowledge of the business and product offering across Shareholder Services. Question the status quo in order to identify issues and improvements Lead/undertake “read-across analysis” taken from internal and external audits or exams and relevant risk related findings across the business. Lead/undertake reviews for existing and potentially new risks, and if deemed necessary, thematic deep dives of risk coverage and effectiveness across the division. Support activity and engage across the 3 Lines of Defense. Govern actions to ensure progression to plan and take suitable action to escalate where actions are not progressing, or activity is not sufficiently demonstrative as effective risk remediation. Assesses evidence and challenge risk remediating actions to ensure risk mitigation activity completed as expected prior to closure. Govern the risk system of record to ensure records meet business requirements. Work closely with the broader BRC team. Foster a positive risk and control culture and contribute to the growth of the business. Skills, Capabilities And Attributes The successful candidate will demonstrate the following experience, skills and behaviours: 5-10 years in the Finance industry and risk management, and an understanding of Shareholder Services preferred. Risk Management experience is a must. Experience in specific risk types is a plus. E.g., Fraud, Data Protection, BCP, etc.) Understanding of risk frameworks, including key concepts (RCSA, Risk Identification, Risk Appetite & Profiling, Risk Metrics/KRIs, etc). Understanding of control frameworks, including control design, standards, testing and performance. Strong analytical and problem-solving skills, including capability to interpret data from various sources. Excellent verbal and written communication skills, with the ability to effectively communicate to diverse recipients. Strong stakeholder development and management skills Ability to interact across the 3 Lines of Defense and other business functions. Ability to manage multiple priorities and deliver risk management activities to established timeframes and at a high standard. Astute problem solver who can identify tactical or strategic solutions. Proven ability to lead and facilitate risk review meetings while setting the benchmark of what “good looks like.” Proficient in Microsoft Office applications (Excel, Word, PPT, etc) and familiar with Risk Management Information Systems. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level I About EQ Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. I nformation Security & Administrative Support Apprentice Responsibilities: Assist with cybersecurity monitoring, conducting RBAC and other security audits. Help in managing access control and maintaining information security compliance documentation. Maintain audit-ready records for both InfoSec and Risk Management. Learning Opportunities: Practical experience in information security practices and ISO Standard. Familiarity with GDPR, data privacy, and cybersecurity frameworks. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10 days paid paternity leave Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Core Duties/Responsibilities: The successful candidate will be responsible for the following: Responsible for risk identification, assessment, control evaluation/testing, reporting and communicating findings across multiple stakeholders. Conduct comprehensive risk assessments based upon reviews of internal processes, systems, and controls. Analyze various sources of information, identify trends and determine the potential impact and probability of risks to the business. Articulating risk severity and working with the business to determine prioritized mitigating strategies to mitigate risk. Determine the design and performance effectiveness of existing controls and identify control opportunities through monitoring and testing. Work with the business to seek tactical and/or strategic solutions to improve control design and performance effectiveness and to reduce risk exposure. Have an understanding of regulatory and compliance requirements for the business. Monitor and analyze reported events and determine how they impact the risk environment within the business. Uphold the Risk Management Policy, Handbook, and related procedures ensuring Group and BRC requirements are being met. Preparing or producing reporting focussed on communicating risk and control performance, policy adherence, making recommendations to various levels of management, and presenting findings in a clear and concise manner. Establishing and strengthening relationships in the business and acting as a trusted point of contact within the BRC team. Grow knowledge of the business and product offering across Shareholder Services. Question the status quo in order to identify issues and improvements Lead/undertake “read-across analysis” taken from internal and external audits or exams and relevant risk related findings across the business. Lead/undertake reviews for existing and potentially new risks, and if deemed necessary, thematic deep dives of risk coverage and effectiveness across the division. Support activity and engage across the 3 Lines of Defense. Govern actions to ensure progression to plan and take suitable action to escalate where actions are not progressing, or activity is not sufficiently demonstrative as effective risk remediation. Assesses evidence and challenge risk remediating actions to ensure risk mitigation activity completed as expected prior to closure. Govern the risk system of record to ensure records meet business requirements. Work closely with the broader BRC team. Foster a positive risk and control culture and contribute to the growth of the business. Skills, Capabilities And Attributes The successful candidate will demonstrate the following experience, skills and behaviours: 5-10 years in the Finance industry and risk management, and an understanding of Shareholder Services preferred. Risk Management experience is a must. Experience in specific risk types is a plus. E.g., Fraud, Data Protection, BCP, etc.) Understanding of risk frameworks, including key concepts (RCSA, Risk Identification, Risk Appetite & Profiling, Risk Metrics/KRIs, etc). Understanding of control frameworks, including control design, standards, testing and performance. Strong analytical and problem-solving skills, including capability to interpret data from various sources. Excellent verbal and written communication skills, with the ability to effectively communicate to diverse recipients. Strong stakeholder development and management skills Ability to interact across the 3 Lines of Defense and other business functions. Ability to manage multiple priorities and deliver risk management activities to established timeframes and at a high standard. Astute problem solver who can identify tactical or strategic solutions. Proven ability to lead and facilitate risk review meetings while setting the benchmark of what “good looks like.” Proficient in Microsoft Office applications (Excel, Word, PPT, etc) and familiar with Risk Management Information Systems. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level E Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. Role summary: The Senior Technical Architect is part of a team responsible for technical leadership, governance, and infrastructure designs for EQ projects. The role ensures that technical systems and infrastructure are designed to support business requirements, technical and security standards, and technology strategy. Applicants should have detailed knowledge of IT Infrastructure, covering public cloud platforms (AWS preferred) and on premises data centre solutions. Prior experience as a Technical Architect is essential, along with strong skills in engaging stakeholders, collaborating across a range of technical and business disciplines to agree solutions, and presenting technical proposals and designs to review boards. Core Duties/Responsibilities: Maintaining engagement with the wider Equiniti environment by creating and communicating standards, governance processes, approved architecture models, systems and technologies deployed and corporate and IT strategies. Work across a range of EQ projects including data centre to AWS migration, platform upgrades, and new product implementations. Act as a key resource in the project lifecycle, driving initiation, reviewing requirements, completing the infrastructure design, and providing technical oversight for implementation teams. Support project initiation by providing cost and complexity assessments, engaging with stakeholders, and helping to define the scope of activities. Review requirements and undertake discovery activities to propose technical solutions that meet business needs while meeting technical standards for quality, supportability, and cost. Produce high quality technical designs and support the creation of build documentation providing effective technical solutions to EQ business requirements. Participate in architecture design reviews and other technical governance forums across the organisation representing the infrastructure architecture team across multiple projects. Contribute to knowledge management by adding to and supporting the maintenance of infrastructure architecture artifact repositories. Contribute to the definition and maintenance of architectural, security and technical standards, reflecting evolving technology and emerging best practice. Promote improvements to processes and standards within architecture teams, and the wider technology function. Skills, Knowledge & Experience: Skilled communicator, comfortable engaging a range of stakeholders, and capable of understanding business requirements and translating them into technical solutions. Experience creating high quality multi-tiered infrastructure designs for new and existing application services in accordance with defined standards. Experienced at providing cost estimates for on-premises and public cloud solutions. Experience across a range of data centre technologies such as server, storage, networks, virtualisation solutions. Experience of designing infrastructure solutions for public cloud platforms (AWS/Azure). Experience of working with complex network topologies and familiarity with a range of network technologies across on-premises and cloud environments. A track record of successfully achieving project deadlines, budgets, and meeting quality standards. Technical certification and knowledge of architecture and delivery frameworks a distinct advantage (AWS / Azure Solution Architect, CCNA, M365, TOGAF, Prince2, Agile). Technical Ability: In depth experience of proposing and designing technical solutions in across a wide range of technologies in an Enterprise environment. Core Microsoft technologies such as: Active Directory, Exchange, Hyper-V, M365, SharePoint, SQL, Windows Server. Public cloud platforms such as Amazon Web Services and Microsoft Azure. Deployment, configuration management and monitoring systems such as Terraform, Puppet, and New Relic. High availability and load balancing including Microsoft clustering and hardware load balancers. Physical infrastructure such as data centres, server hardware, hypervisors, SAN storage solutions, and network infrastructure. Infrastructure security platforms, tooling, and vulnerability assessment. Secure File Transfer Platforms such as Progress MoveIT. Familiarity with designing solutions to support a range of commercially available and bespoke applications. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level F Job Description About EQ Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. Role Summary We are seeking Infrastructure Automation Engineers to join our team in Bangalore or Chennai. These roles will be pivotal in developing and maintaining automation code and pipelines to support EQ's AWS-centric private cloud platform. This platform will host key products, services, and client systems and play a critical role in EQ's large-scale migration projects. You will work in high-performing SCRUM teams within highly regulated environments, collaborating with software and infrastructure teams globally. The ideal candidates will have expertise in AWS, Infrastructure as Code (IaC) tools such as Terraform and Puppet, and experience with Azure DevOps pipelines and Windows Server management. Core Responsibilities Development & Automation Develop and maintain automation code and pipelines to support infrastructure deployments. Build and refine Infrastructure as Code (IaC) using Terraform, Puppet, and scripting languages (e.g., PowerShell, Python). Design and implement secure, scalable, and highly automated infrastructure solutions. Develop and enforce automation standards across the organisation. Drive the adoption of DevOps principles and mentor team members. Collaborate with software and infrastructure teams to build CI/CD pipelines for applications and infrastructure. Proactively identify opportunities for automation and optimisation in cloud and on-premises environments. Support & Operations Ensure the smooth operation of application and infrastructure deployment pipelines. Provide proactive support for AWS-hosted applications and private cloud environments. Troubleshoot and resolve issues with infrastructure automation and deployments. Support technical pre-sales engagements and business unit initiatives. Participate in audits, ensuring compliance and addressing findings. Be available for a rota-based on-call schedule to handle critical infrastructure tasks. Skills & Experience Essential Skills Proven experience with AWS and automation in cloud environments. Strong expertise in Terraform, Puppet, and scripting languages (e.g., PowerShell, Python). Proficiency with Azure DevOps pipelines and source control tools. Solid engineering experience with Windows Server, with secondary expertise in Linux. Experience building and maintaining CI/CD pipelines. Familiarity with IaC principles and best practices. Excellent communication skills, with the ability to convey technical information to diverse audiences. Experience working in SCRUM teams and contributing to large-scale migration projects. Exposure to regulated environments (e.g., ISO 27001, ITIL). Desirable Skills Knowledge of containerisation tools such as Docker and orchestration with Kubernetes. Experience with monitoring and logging platforms (e.g., New Relic, ELK, Splunk). Understanding of microservices and Service-Oriented Architecture (SOA). Technical design and architecture experience. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level H About EQ, Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. There has never been a better time to join EQ. Job Summary: Deliver effective learning solutions to the business in accordance with Group L&D requirements. Evaluate the impact of the solutions against agreed outcomes, which may include one or more components (e.g., new starter training, refreshers and upskill sessions, product or systems training and telephony soft skills) to support EQ’s people, across all job levels, in developing the skills required for their role. L&D trainers should continually look for improvement to current offering, recommend modifications/amendments to enhance training materials, resources, and tools, whilst ensuring the material content is current and up to date. Job Responsibilities: Scope Training Needs- Has an in-depth knowledge of own discipline (e.g. instructional design and ability to effectively deliver sessions) and basic knowledge of related disciplines to demonstrate credibility with learners and stakeholders. Research and develop learning solutions to support EQ’s people development needs to ensure our people are appropriately trained, coached, and motivated so that their individual and collective performance meets the current and future performance of the business. Understands the business and EQ’s products/services, to be able to support various teams with training requirements. Support organisational changes within the business, providing training support. Work with subject matter experts to understand and obtain knowledge to ensure appropriate transfer of learning. Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training parameters both from communication & process standpoints Deliver training in accordance with business and regulatory requirements – both scheduled and ad-hoc. Provide support for new recruits after induction training, if applicable. Champion varying methods of learning delivery (self-serve, live, virtual, etc.). Be an advocate for EQ online training and all compulsory training requirements that the business must implement, develop and monitor. To coach floor agents on language, soft skills and accent equipping them to handle customer interactions on a call as per the program requirements. Have extensive knowledge of intonation, sound foundation, types of sounds in English language Plan, prepare and deliver coaching / refresher sessions Implement audit sheets based on communication matrixes to improve Help trainees develop listening, speaking English fluently, reading and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Qualification / skills required: Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment. Ability to manage multiple priorities, with excellent problem solving and decision-making skills. Ability to manage multiple small projects simultaneously. Excellent verbal, written, listening and interpersonal communication skills. Ability to facilitate training in virtual and in-person settings. Strong classroom presence and facilitation skills with a dynamic presentation style. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10days paid paternity leave Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level H About EQ, Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. There has never been a better time to join EQ. Job Summary: Deliver effective learning solutions to the business in accordance with Group L&D requirements. Evaluate the impact of the solutions against agreed outcomes, which may include one or more components (e.g., new starter training, refreshers and upskill sessions, product or systems training and telephony soft skills) to support EQ’s people, across all job levels, in developing the skills required for their role. L&D trainers should continually look for improvement to current offering, recommend modifications/amendments to enhance training materials, resources, and tools, whilst ensuring the material content is current and up to date. Job Responsibilities: Scope Training Needs- Has an in-depth knowledge of own discipline (e.g. instructional design and ability to effectively deliver sessions) and basic knowledge of related disciplines to demonstrate credibility with learners and stakeholders. Research and develop learning solutions to support EQ’s people development needs to ensure our people are appropriately trained, coached, and motivated so that their individual and collective performance meets the current and future performance of the business. Understands the business and EQ’s products/services, to be able to support various teams with training requirements. Support organisational changes within the business, providing training support. Work with subject matter experts to understand and obtain knowledge to ensure appropriate transfer of learning. Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training parameters both from communication & process standpoints Deliver training in accordance with business and regulatory requirements – both scheduled and ad-hoc. Provide support for new recruits after induction training, if applicable. Champion varying methods of learning delivery (self-serve, live, virtual, etc.). Be an advocate for EQ online training and all compulsory training requirements that the business must implement, develop and monitor. To coach floor agents on language, soft skills and accent equipping them to handle customer interactions on a call as per the program requirements. Have extensive knowledge of intonation, sound foundation, types of sounds in English language Plan, prepare and deliver coaching / refresher sessions Implement audit sheets based on communication matrixes to improve Help trainees develop listening, speaking English fluently, reading and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Qualification / skills required: Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment. Ability to manage multiple priorities, with excellent problem solving and decision-making skills. Ability to manage multiple small projects simultaneously. Excellent verbal, written, listening and interpersonal communication skills. Ability to facilitate training in virtual and in-person settings. Strong classroom presence and facilitation skills with a dynamic presentation style. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10days paid paternity leave Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

Management Level F Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary Senior OpEx Coach will play a key role in driving a culture of continuous improvement within EQ Shareholder Services, ensuring high-quality customer outcomes. This role focuses on coaching team leaders and managers post-training, helping them implement OpEx tools to optimize resources, eliminate waste, and achieve measurable commercial benefits. With a strong data-driven approach, the coach will use analytical skills and models like GROW Coaching to identify root causes, prioritize improvements, and sustain change. A customer-focused mindset is essential, ensuring all improvements create real value. As part of a global team, this role supports a well-managed, high-performance environment that fosters service excellence. Core Duties/Responsibilities: To promote and embed OpEx tools and techniques to foster a culture of service excellence and continuous improvement. Through coaching, we support Leads and Managers in adopting and optimizing OpEx, providing regular feedback to drive sustainable change. We document best practices, tools, and processes, using data-driven solutions to enhance team-based problem-solving. By leveraging performance data, we identify opportunities, implement interventions, and ensure long-term benefits are realized. Detail the day-to-day responsibilities and key outputs of the role starting with the most important/most frequent To coach and mentor team leaders and managers to enhance client and customer experiences, eliminate waste, and remove failure demand. Through 1:1 and group coaching, we guide them in applying OpEx tools, supporting their journey to Institute of Leadership accreditation. To develop best practices in daily huddles and visual management, providing regular feedback to sustain OpEx routines like structured weeks, capacity planning, skills matrices, and training plans. By training managers in time-tracking tools, we help optimize productivity and integrate data into capacity planning. To coach teams to identify waste, improve quality, and streamline processes, building a continuous improvement pipeline tracked through issues and opportunities logs. Additionally, we train leaders in problem-solving, facilitate workshops, and ensure action plans drive measurable improvements. Supporting Lead Coaches and the Head of OpEx, we contribute to collateral development and track progress in embedding OpEx ways of working Skills, Capabilities And Attributes Detail with bullet points (not in a table) the experience, capabilities, behaviours & skills/attributes (plus education or qualifications if critical to the role) that will be required to perform the role. Only list the key ones, should not be an exhaustive list The successful candidate will demonstrate the following experience, skills, and behaviours: Continuous Improvement accreditation/qualifications such as a Lean Six Sigma Green or Black Belt Patient, encouraging and empathetic, yet able to challenge coaches to step out of their comfort zones to learn and adopt new ways of working. You will be coaching to develop coaches competence & adoption. Persistence to work through coaches concerns and to overcome challenges. Developing data analysis skills and competence in the use of excel to analyse large data sets and present data graphically. You will be learning how to articulate quantifiable benefits, calculating time and cost savings. Opportunity to build skills in presenting and running training courses, with a view to running refresher training courses, face-to-face and virtually. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10days paid paternity leave Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less