ENGINEER TECHNICAL SUPPORT - L3

Job Description - Engineer Technical Support - L3

The Engineer Technical Support - L3 will provide advanced technical support for structured cabling systems. This role involves troubleshooting complex issues, collaborating with cross-functional teams, and ensuring high levels of customer satisfaction through effective problem resolution.

• Provide expert-level technical support for structured cabling systems.
• Troubleshoot and resolve complex technical issues in a timely manner.
• Collaborate with engineering and installation teams to ensure seamless project execution.
• Document technical processes and maintain accurate records of support activities.
• Train and mentor junior support staff as needed.
• Stay updated on industry trends and advancements in structured cabling technologies.

• 2-5 years of experience in technical support or related field.
• Strong knowledge of structured cabling systems and installation practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Effective communication skills, both verbal and written.

• Technical proficiency in structured cabling systems.
• Strong analytical and troubleshooting abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to manage multiple tasks and prioritize effectively.
• Adaptability to changing technologies and environments.

• Achieve a high level of customer satisfaction through effective support.
• Maintain a low rate of unresolved technical issues.
• Contribute to team knowledge sharing and continuous improvement initiatives.
• Meet or exceed performance metrics as defined by management.

The salary for this position will be competitive and commensurate with experience. Benefits include health insurance, retirement plans, paid time off, and opportunities for professional development.