End User Support Technician - Junior

Synopsis of the role

The Junior EUC engineer will be responsible for asssiting with hardware and software incidents. Providing IT equipment to new starters.

What you’ll do

• Assist with Technical Support to walk up customers at a TechBar.

• Contribute with Installation of End User Computing devices in offices and cubes.

• Deliver new equipment (laptops & accessories) within agreed service levels.

• Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.
  

What experience you need

• 0-2 years of experience in the role

• Associate's degree in a relevant field is strongly preferred or equivalent experience

• Basic knowledge of IT Fundamentals

• Cloud Certification Strongly Preferred
  

What could set you apart

An ability to demonstrate successful performance of our Success Profile skills, including:

• Collaboration - Able to partner and collaborate with local team members

• Computer and Software Skills - Able to understand and explain technical issues with clarity

• Customer Technical Support - Able to explain technical issues with clarity

• Initiative - Is able identify common technical issues

• Technical Advising and Consulting - Able to execute technical tasks from senior team members

• Troubleshooting - Ability to resolve single user incident solutions