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Customer Experience Lead Swageazy

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

You are a Customer Experience Lead at Swageazy, responsible for overseeing the entire client experience from onboarding to delivery. Your role involves collaborating with various teams such as Design, Operations, Sales, Marketing, Tech, and Data to ensure a seamless and delightful customer journey. As the internal advocate for the customer, you translate insights into actionable solutions and identify workflow bottlenecks for process optimization. Your creative ideas will elevate touchpoints and strengthen client relationships, focusing on satisfaction and loyalty. You will track and report on customer satisfaction metrics to drive continuous improvement. Key Responsibilities: - Oversee the ...

Posted 4 days ago

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