Email Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

ANSI BYTECODE LLP

1 - 3 Lacs

Hyderabad

Posted:23 hours ago

Job Description

Email Support Executive is a non-voice customer service professional responsible for managing and resolving customer inquiries, complaints, and technical issues primarily through asynchronous email communication. Key Responsibilities

Customer Interaction: Respond to user queries and concerns promptly using clear, professional, and empathetic written communication.
Issue Resolution: Troubleshoot product or service problems, determine root causes, and provide step-by-step solutions.
Queue Management: Prioritize email tickets to meet defined Service Level Agreements (SLAs) and response time targets.
Escalation: Coordinate with technical, product, or billing teams to resolve complex cases and follow up until closure.
Data Logging: Maintain accurate records of all customer interactions and transactions in CRM systems like Zendesk, Freshdesk, or Salesforce.
Feedback Collection: Identify recurring customer issues and suggest process improvements to enhance the overall customer experience.

Required Skills & Qualifications

Communication: Exceptional written English with a strong grasp of email etiquette, grammar, and professional tone.
Technical Proficiency: Ability to use customer support software and basic computer applications (MS Office, Google Workspace).
Typing Speed: Typically requires a speed of 50–70 WPM for high-efficiency environments.
Soft Skills: High levels of patience, empathy, and the ability to work under pressure.
Education: Minimum of a high school diploma; a Bachelor’s degree is often preferred for international BPO or SaaS roles.
Age criteria 18 to 29 years

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,275.37 - ₹32,352.59 per month

Work Location: In person

Skills Required

Email Support NON Voice Customer Service Email Communication Customer Interaction Issue Resolution Service Level Billing CRM Systems Salesforce Process Improvements Customer Experience

Learn the skills this job asks for

Free courses, interview questions and practice for each skill.

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

ANSI BYTECODE LLP

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Email Support Executive