Email administration

D) Exchange Online

Scope Activities Office365

• Manage L1 Exchange Online, MS Teams, Office 365 Services, Office 365 Licenses

A) On-Premises Active Directory (AD)

• Reset user passwords and unlock accounts.
• Enable/disable user accounts.
• Add/remove users from AD security/distribution groups.
• Update basic user attributes (name, department, phone, etc.).
• Assist users with login issues and account lockouts.
• Monitor AD account expiration and notify as needed.
• Escalate replication or GPO issues to L2/L3

B) Microsoft Entra ID (Azure AD)

• Monitor Azure AD Connect sync status and report alerts.
• Assist users with Azure AD sign-in issues.
• Verify user and group attributes in Entra ID.
• Add/remove users to Microsoft 365 groups (via portal).
• Help users with MFA registration issues or resets.
• Escalate sync errors or identity mismatches to L2/L3

C) Office 365 workloads.

• User Management
• Assign or unassign Microsoft 365 licenses based on pre-defined groups or templates.
• Create shared mailboxes or distribution lists (based on SOP.
• Assist with basic troubleshooting of Outlook, Teams, and OneDrive sign-in issues

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

• Day shift

Work Location: In person