Generating Leads and Making Sales: Outbound calling: Proactively calling potential and existing customers to promote products or services. Inbound calls: Answering incoming calls from customers who are interested in learning more or making a purchase. Identifying and qualifying leads: Recognizing and evaluating prospects who are likely to make a purchase. Converting leads into customers: Persuading prospects to make a purchase. Managing repeat purchases: Following up with customers to encourage repeat orders and cross-selling additional products or services. 2. Customer Service and Support: Answering inquiries: Providing accurate and helpful information about products or services. Addressing customer concerns: Resolving issues and handling complaints in a professional and timely manner. Building relationships: Establishing rapport with customers to foster trust and loyalty. Following up with customers: Checking in on customer satisfaction and providing updates on their orders. 3. Record Keeping and Documentation: Maintaining accurate records: Keeping track of customer information, calls, and sales transactions. Updating CRM databases: Ensuring that customer information is accurate and up-to-date in the Customer Relationship Management (CRM) system. Generating sales reports: Tracking sales performance and identifying trends. 4. Meeting Sales Goals: Achieving sales quotas: Meeting or exceeding individual and team sales targets. Developing and implementing sales strategies: Contributing to the overall sales strategy of the company. Tracking key performance indicators (KPIs): Monitoring sales metrics and identifying areas for improvement.
Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
The duties of a back office executive include conducting data entry activities, offering administrative support, taking calls, and producing reports and presentations. The Back Office Manager is the boss of the Back Office Executives.
Generating Leads: Reaching out to prospective clients, making cold calls, and using sales techniques to identify potential customers. Sales and Upselling: Presenting products or services, demonstrating their value, and persuading customers to make a purchase or upselling existing customers. Customer Relationship Management: Maintaining relationships with existing customers, addressing their queries and concerns, and ensuring customer satisfaction. Order Processing: Taking and processing customer orders accurately and efficiently. Meeting Sales Targets: Working to achieve individual and team sales quotas through effective sales techniques. Database Management: Entering and updating customer information in the CRM system. Troubleshooting and Complaint Handling: Resolving customer issues and handling complaints in a professional manner. Reporting: Creating monthly sales reports and presenting them to the Telesales Manager. Staying Informed: Keeping up-to-date with industry trends and product knowledge.
Generating Leads and Sales Customer Relationship Management Product Knowledge and Pitching Meeting Targets Handling Objections and Complaints Upselling and Cross-selling Accurate CRM records Requiring strong communication, negotiation, and problem-solving skills
Generating Leads: Reaching out to prospective clients, making cold calls, and using sales techniques to identify potential customers. Sales and Upselling: Presenting products or services, demonstrating their value, and persuading customers to make a purchase or upselling existing customers. Customer Relationship Management: Maintaining relationships with existing customers, addressing their queries and concerns, and ensuring customer satisfaction. Order Processing: Taking and processing customer orders accurately and efficiently. Meeting Sales Targets: Working to achieve individual and team sales quotas through effective sales techniques. Database Management: Entering and updating customer information in the CRM system. Troubleshooting and Complaint Handling: Resolving customer issues and handling complaints in a professional manner. Reporting: Creating monthly sales reports and presenting them to the Telesales Manager. Staying Informed: Keeping up-to-date with industry trends and product knowledge.