EEG-MEG Territory Head

Job Title

Cluster Head

Business Unit

Emerging Enterprises Group - Express OD

Reporting To

Regional Head

Job Function and Role Type

Sales, Supervisor, Extensive Travel Required

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Job Purpose

To drive initiatives aligned with business objectives to achieve leadership in the banking sector.

Key Responsibilities

Branch & Lead Management

Meet Branch Managers and Cluster Heads.

Guide RMs in planning lead generation activities.

Review CRM leads and branch meetings.

Channel Development and Management

Develop multiple business generation channels.

Engage with associations and distributors for retailer financing.

Collaborate with Merchant and ABCP teams for lead flow and closure.

Cross Selling

Execute cross-sell contests for RMs.

Drive team to achieve cross-sell targets.

Logins - New + Enhancement

Monitor and review RM target achievements.

Review ABND performance.

Renewals

Review pending CAM renewals and chronic cases.

Provide guidance to RMs on renewals.

CAM Conditions Review/OBA Review

Ensure compliance with approval conditions.

Plan exits or levy charges for non-compliance.

Guide RMs and interact with customers.

Delinquency Management

Communicate with branches and customers via email.

Conduct joint visits with Credit Managers.

Follow up rigorously and seek collections support.

Complaints: CRM / MD / PNO / CRO

Ensure resolution and replies within TAT.

Education:

Graduate.

Certifications:

None specified.

Key Competencies

Leadership, interpersonal skills, analytical skills, coordination, ability to work under pressure.

Major Stakeholders

Branch Banking Team, Operations, Product Team, Credit.