Daily Responsibilities - Monitor and evaluate customer interactions (emails, calls, chats) to assess the quality of service provided by CRM representatives. Identify areas of improvement in customer interactions, adherence to processes, and data accuracy. Provide constructive feedback to CRM representatives based on evaluation results. Collaborate with CRM team leaders and managers to implement action plans for improvement. Work with cross-functional teams to identify and recommend process improvements to enhance the overall customer experience. Skills Needed - Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience). Proven experience in quality assurance and quality control, preferably in a CRM or customer service environment. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in CRM software and Microsoft Office Suite. Detail-oriented with the ability to multitask effectively. Knowledge of the publishing industry is a plus.
AGP Group is known to be the most progressive (we pay market rates and are open about them) and culture-centric company to work at with 50% female staff, chauffeur bus service and steep career growth plan offered to hard-working and committed individuals. The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Roles and Responsibilities Find new Retailers/Schools and visit them in Delhi/NCR, to sell/market our books Explain our products range and policies Visit Teachers at Schools to provide books of our Specimen programme Qualifications At Least 2 years of field sales experience in publishing/education industry Extremely good communication skills (spoken English) Should have own bike Solid never give up and positive attitude Presentable
AGP Group is known to be the most progressive (we pay market rates and are open about them) and culture-centric company to work at with 50% female staff, chauffeur bus service and steep career growth plan offered to hard-working and committed individuals. The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Roles and Responsibilities Find new Retailers/Schools and visit them in Karnataka, to sell/market our books Explain our products range and policies Visit Teachers at Schools to provide books of our Specimen programme Qualifications At Least 2 years of field sales experience in publishing/education industry Extremely good communication skills (spoken English) Should have own bike Solid never give up and positive attitude Presentable
English Trainer YouTube Channel: DEAR SIR Channel Link: www.youtube.com/@DearSir About the Channel: DEAR SIR is a spoken English YouTube channel dedicated to helping learners improve their English communication skills through engaging lectures and live sessions. Position: English Trainer Eligibility: Open to all students from any year and course Must be fluent and confident in English Job Type: Work from Office Location: West Gorakh Park, Shahdara Roles and Responsibilities: Deliver spoken English lectures by recording videos for the channel Conduct live English training sessions on the YouTube channel Maintain a presentable and professional demeanor Engage with viewers and provide clear, effective communication Key Skills: Fluency in English (spoken and written) Confident presentation and communication skills Ability to engage and motivate learners
Roles & Responsibility:- Create demand for new product launches by convincing the B2B channel partners Identify new customers through primary + secondary research Analyze sales data and identify sales opportunities for cross-selling and up-selling Ensure to complete TAT on a daily basis Capture payments on time to ensure BAU for new products and repeat orders Fix daily challenges of B2B customers w.r.t account management Payment Tracker – Creation / Follow Up & Closure Scheme and Identity data updation (Grade, Decider, T1/T2, Return, Freight, TOD ) Daily Stock Checking /Print Order Management Party Issue-Complaint Solving Order Process (PI/Incomplete/Pending/Sanchar orders) Ticket Management ( ETS) Checking list of party who has not given order (20 Days) Active and starred books list to be reviewed regularly for PI
Key Responsibilities: Pack books and other printed materials accurately and securely Sort, label, and prepare shipments for dispatch Load and unload stock deliveries Maintain cleanliness and organization of the warehouse area Assist with inventory counts and stock management Follow safety guidelines and company procedures at all times Requirements: Basic reading and counting skills Physically fit and able to lift/move packages as required Previous warehouse or packaging experience is a plus Ability to work well in a team and follow instructions Punctual, reliable, and detail-oriented
Hybrid Sales Key Responsibilities: Visit book distributors to promote and sell our products. Build and maintain strong relationships with clients to generate repeat business. Identify new sales opportunities and convert them into orders. Maintain a regular follow-up schedule with clients for feedback and requirements. Prepare and share visit reports, order details, and lead status with the sales team. Meet monthly/quarterly sales targets as assigned. Coordinate with internal teams for timely delivery and support. Requirements: Minimum 1–2 years of sales experience in the publishing or education sector. Strong communication and relationship-building skills. Willingness to travel locally/regionally for field visits. Self-driven with a target-oriented mindset. Basic knowledge of MS Office (Word, Excel, Email).