Daily Responsibilities - Monitor and evaluate customer interactions (emails, calls, chats) to assess the quality of service provided by CRM representatives. Identify areas of improvement in customer interactions, adherence to processes, and data accuracy. Provide constructive feedback to CRM representatives based on evaluation results. Collaborate with CRM team leaders and managers to implement action plans for improvement. Work with cross-functional teams to identify and recommend process improvements to enhance the overall customer experience. Skills Needed - Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience). Proven experience in quality assurance and quality control, preferably in a CRM or customer service environment. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in CRM software and Microsoft Office Suite. Detail-oriented with the ability to multitask effectively. Knowledge of the publishing industry is a plus.
AGP Group is known to be the most progressive (we pay market rates and are open about them) and culture-centric company to work at with 50% female staff, chauffeur bus service and steep career growth plan offered to hard-working and committed individuals. The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Roles and Responsibilities Find new Retailers/Schools and visit them in Delhi/NCR, to sell/market our books Explain our products range and policies Visit Teachers at Schools to provide books of our Specimen programme Qualifications At Least 2 years of field sales experience in publishing/education industry Extremely good communication skills (spoken English) Should have own bike Solid never give up and positive attitude Presentable