Ecommerce Account Manager

Job Description – Assistant Manager – E-commerce

Role: Assistant Manager – E-commerce

Department: E-commerce / Marketplace Business

Job Summary

We are looking for an Assistant Manager – E-commerce to manage end-to-end marketplace operations across Myntra, Flipkart, Amazon, and Meesho. The role involves handling day-to-day marketplace operations, cataloguing, marketing, account management, sales performance, inventory coordination, and issue resolution to ensure smooth business operations and achieve marketplace growth targets.

Key Responsibilities

1. Marketplace & Key Account Management

- Manage end-to-end marketplace operations across Myntra, Flipkart, Amazon, and Meesho.

- Act as the primary point of contact for marketplace teams and account managers.

- Manage daily business operations, platform requirements, escalations, and operational issues.

- Coordinate with marketplace teams on business reviews, upcoming events, promotional opportunities, and growth initiatives.

- Ensure timely execution of marketplace requirements, compliance guidelines, and platform-specific processes.

2. Catalogue Management

- Oversee product listings, catalogue creation, content updates, and product attribute mapping across marketplaces.

- Ensure accuracy of product descriptions, images, pricing, EANs, size details, and other product information.

- Monitor catalogue rejections, quality check failures, listing errors, and suppressed or inactive styles.

- Coordinate with internal teams to resolve catalogue-related issues and ensure timely product availability online.

3. Marketplace Marketing & Promotions

- Plan and execute marketplace promotions, sale events, coupons, and discount campaigns.

- Coordinate with marketplace teams for marketing visibility, promotional placements, and advertising opportunities.

- Monitor campaign performance, traffic, conversions, and return on advertising spend (ROAS), wherever applicable.

- Track promotional investments, discount structures, and campaign effectiveness to improve sales and profitability.

4. Sales Performance & Business Growth

- Monitor daily sales, GMV, revenue, order volumes, ASP, conversion rates, and other key performance indicators.

- Analyse marketplace performance and identify opportunities to improve sales, product visibility, and conversion.

- Track performance against targets and prepare regular business reports and dashboards.

- Recommend corrective actions to address sales gaps and improve overall marketplace performance.

5. Inventory & Order Management

- Coordinate with internal teams to ensure stock availability, replenishment, and timely inventory updates.

- Monitor stock-outs, inventory mismatches, order cancellations, and fulfilment-related issues.

- Work towards improving product availability and minimising lost sales due to operational or inventory constraints.

6. Issue Resolution & Operational Excellence

- Resolve day-to-day marketplace issues related to listings, pricing, promotions, orders, payments, returns, settlements, and account operations.

- Raise and track support tickets, follow up on escalations, and ensure timely closure.

- Coordinate with internal teams, including warehouse, finance, cataloguing, marketing, and customer support, to resolve dependencies.

- Maintain trackers for pending issues, action plans, ownership, and closure timelines.

7. Reporting & Stakeholder Coordination

- Prepare daily, weekly, and monthly marketplace performance reports.

- Maintain trackers for sales, promotions, catalogue status, operational issues, and business performance.

- Work closely with internal stakeholders and external marketplace teams to ensure smooth execution of business activities.

Required Skills & Qualifications

- Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field.

- 3–5 years of experience in e-commerce operations, marketplace management, or key account management.

- Hands-on experience managing Myntra, Flipkart, Amazon, and Meesho.

- Strong understanding of marketplace dashboards, catalogue management, promotions, and operational processes.

- Proficiency in MS Excel, data analysis, and business reporting.

- Strong communication, negotiation, problem-solving, and stakeholder management skills.

- Ability to manage multiple marketplaces, prioritise tasks, and drive timely issue resolution.

Key Performance Indicators (KPIs)

- Marketplace sales and GMV achievement.

- Catalogue accuracy and listing activation timelines.

- Resolution time for marketplace issues and escalations.

- Promotional execution and campaign performance.

- Product availability and reduction in stock-outs.

- Improvement in conversion, ASP, and overall marketplace performance.

- Timely reporting and compliance with marketplace requirements.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person