ECO-EMBRACE DESIGNER CLOTHING PRIVATE LIMITED (WELLBI)

Job Title: Customer Success & Operations Executive Location: Mysore, Karnataka Job Type: Full-time About Us: WELLBI (Eco-Embrace Designer Clothing Pvt Ltd) is a small-scale online clothing business dedicated to providing high-quality apparel and exceptional customer service. We take pride in our curated collection, sustainable practices, and a seamless shopping experience for our customers. Job Summary: We are looking for a proactive and detail-oriented Customer Support & Operations Executive to handle customer queries and operations to ensure smooth day-to-day operations. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to multitask efficiently. Key Responsibilities: Customer Support: Respond promptly to customer inquiries via email, chat, and social media. Address and resolve customer complaints and return/exchange requests professionally. Provide accurate product information and assist customers with order-related queries. Maintain a customer support ticketing system to track and follow up on issues. Operations, Process Improvement & Reporting: Coordinate with the warehouse or fulfillment team for timely dispatch. Track shipments and update customers on delivery status when necessary. Identify operational inefficiencies and suggest process improvements. Prepare regular reports on customer queries, order status, and operational metrics. Assist in implementing automation tools to streamline customer support and order processing. Requirements: Freshers or 1+ years of experience in customer support, operations, or eCommerce. Strong verbal and written communication skills in English. Familiarity with eCommerce platforms (Eamaple :Shopify ) is a plus. Proficiency in MS Office/Google Workspace. Ability to multitask and work independently in a fast-paced environment. Problem-solving mindset and attention to detail. Passion for fashion and online retail is a bonus. Benefits: Competitive salary based on experience. Growth opportunities within the company. Employee discounts on products. If you are an organized and customer-focused individual who enjoys working in an eCommerce environment, wed love to hear from you! Apply now by sending your resume to [info@wellbi.in].