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Team Leader - Contact Center - Bank V Konnect

2.0 - 7.0 years

5 - 12 Lacs

gurgaon, haryana, india

On-site

Role Overview: The Team Leader Phone Banking is responsible for supervising a team of Phone Banking Officers, ensuring high service quality, customer satisfaction, and driving revenue through sales after service. The role requires strong leadership, performance monitoring, complaint resolution, and training capabilities to enhance both operational efficiency and sales effectiveness. Key Responsibilities: Team Supervision & Performance Monitoring Manage and lead a team of 1215 phone banking officers Track individual and team performance through metrics such as call abandoned ratio, average handling time, and repeat callers Drive operational efficiency and ensure quality in every customer inte...

Posted 2 days ago

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