E-commerce Dispatch Executive

Job Description

E-commerce Dispatch Executive Location: Ghaziabad, Uttar Pradesh (or as specified) Employment Type: Full-time Salary: ₹30,000 – ₹40,000 per month (depending on experience) Role Overview: The E-commerce Dispatch Executive is pivotal in overseeing the end-to-end dispatch operations for our e-commerce platforms. This role ensures timely and accurate order fulfillment, efficient logistics coordination, and seamless integration with warehouse and customer service teams. Key Responsibilities: Order Fulfillment & Dispatch Management: Supervise and manage the daily dispatch operations, ensuring timely processing and shipment of orders. Coordinate with warehouse staff to ensure accurate picking, packing, and labeling of products. Generate and manage dispatch manifests, waybills, and shipping labels. Logistics & Vendor Coordination: Liaise with logistics partners to schedule pickups and deliveries, ensuring adherence to service level agreements (SLAs). Monitor and track shipments, addressing any delays or issues promptly. Manage relationships with courier services, negotiating rates and resolving service-related concerns. Inventory & Returns Management: Collaborate with inventory teams to maintain optimal stock levels and ensure accurate order fulfillment. Oversee the returns process, ensuring timely processing and updating of return-to-origin (RTO) shipments. Handle damaged or undelivered goods, coordinating with relevant teams for resolution. Reporting & Documentation: Maintain detailed records of dispatch activities, including order statuses, shipping costs, and delivery timelines. Prepare and present regular reports on dispatch performance metrics to senior management. Ensure compliance with company policies and regulatory requirements in all dispatch operations. Team Leadership & Training: Lead and mentor a team of dispatch executives, providing guidance and support. Conduct training sessions to enhance team skills in order processing, packaging standards, and customer service. Foster a collaborative and efficient work environment, promoting continuous improvement. Required Qualifications: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Minimum of 2–4 years of experience in e-commerce dispatch or logistics operations. Proficiency in using e-commerce platforms (e.g., Amazon Seller Central, Flipkart Seller Hub) and logistics management tools. Strong organizational and multitasking abilities, with attention to detail. Excellent communication and interpersonal skills. Proficiency in Microsoft Excel and other office applications. Preferred Skills: Experience with Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) software. Knowledge of international shipping regulations and customs procedures. Ability to analyze data and generate insights to optimize dispatch operations. Fluency in English and Hindi; knowledge of additional languages is a plus. Job Type: Full-time Pay: Up to ₹40,000.00 per month Schedule: Day shift Work Location: In person