DRA TELE CALLER/ TEAM LEADER

Designation: DRA TELECALLERS / Team Leader

Job Description

Immediate Openings for DRA Certified Candidates.

DRA and Collection experienced will be added advantage. 20 % hike on your current Salary.

Hi-tek Syndicate is A PAN INDIA LEVEL collection agency with its headquarters in New Delhi.The organization was incorporated in 1993 and is a pioneer in Banking and NBFC collections.

We have presence in Delhi, bihar, jharkhand, mohali, kolkata,jaupur,agra, lucknow,hisar and panipat

Compliance

Ensure compliance with business policy, collections procedures and audit requirements

Monitor compliance and audit requirements with down team during location visit

Measures of Success (Define the Outcomes expected of the role)

Compliance score

Skills set required

- Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions

- Strong team management skills.

- Well versed in MS-Excel.

- Forecasting skills

- Good communication and interpersonal skills with evidence of teamwork and collaboration

- Excellent listening, problem solving, analytical skills and Conflict management skills

Must Have Qualification

Educational qualifications

Loans and Credit Card knowledge along with good understanding of Collection Processes

Relevant Experience in the field.

1-1. Tele Caller - Minimum 1-2 Year Required in Collection Process.

1. Team Leader - Minimum 2-3 Year Required in Collection Process.

2. Collection Supervisor - Minimum 2-3 Years Required in Collection Process.

3. Collection Manager - Minimum 5-8 Years Required in Collection Process.

* 3-4 years Team management experience in Collections.

Preferred Industry:

Loan / Credit Card / Banking Collections

Employment Type: Full Time, Permanent

Job Type: Full-time

Salary: Negotiable

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

License/Certification:

• DRA (Debt Recovery Agent) Certificate (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person