Domestic Voice Process (English)

Job Summary

We are looking for energetic, customer-focused, and good English-speaking candidates for our Kannada Voice Process. Both Freshers and Experienced candidates are welcome to apply.

The candidate will be responsible for handling inbound/outbound calls, understanding customer requirements, providing accurate information, and maintaining a positive customer experience.

Key Responsibilities

• Make outbound calls to customers and handle incoming calls when required.
• Communicate with customers professionally in English.
• Understand customer requirements and provide appropriate information or assistance.
• Follow up with customers and maintain regular communication.
• Handle customer queries, objections, and basic complaints professionally.
• Achieve daily and monthly calling/performance targets.
• Maintain accurate customer and call records.
• Coordinate with the internal team for customer requirements and follow-ups.
• Follow company calling scripts, processes, and quality standards.
• Ensure a positive customer experience throughout the interaction.

Eligibility

For Freshers:

• Freshers are welcome to apply.
• Good verbal communication skills in English.
• Basic English communication will be an added advantage.
• Good listening and interpersonal skills.
• Willingness to make a high volume of calls.
• Basic computer knowledge.
• Target-oriented and self-motivated.
• Positive attitude and willingness to learn.

For Experienced Candidates:

• Minimum 6 months of experience in telecalling, domestic voice process, customer service, sales, lead generation, or a similar role.
• Experience in handling customer calls and follow-ups will be preferred.
• Good convincing and negotiation skills.
• Ability to handle customer objections and queries.
• Basic knowledge of CRM/software.
• Ability to achieve calling and performance targets.

Preferred Skills

• Fluent English communication
• Customer handling
• Lead generation and follow-up
• Good listening skills
• Convincing and negotiation skills
• Basic computer/CRM knowledge
• Target-oriented approach
• Professional and patient customer handling

Benefits

• Competitive salary
• Performance-based incentives
• Training and process support
• Career growth opportunities
• Professional work environment
• Opportunity for Freshers to start a career in the voice process

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person