Posted 8 months ago. This role may no longer be accepting applications.

Domain Support Specialist

2 - 4 years

4 - 6 Lacs

Noida

Posted:8 months ago

Job Description

Join our Team

About the Opportunity
We’re looking for a skilled RAN Fault Management Engineer to join our team and support the resolution of critical network faults in the Radio Access Network (RAN). This role offers hands-on experience with advanced telecom technologies and a chance to work with a dynamic team to ensure operational excellence.

Key Responsibilities
  • Fault Monitoring & Resolution: Address Jeopardy Alerts and resolve faults within defined SLAs.
  • Ticket Management: Perform triage, analysis, and escalation of faults, ensuring clear documentation and timely resolution.
  • Primary Contact for Fault Issues: Handle all fault-related inquiries and escalate as necessary.
  • Customer Support & SLA Management: Provide Level 1 support for customer complaints, manage incident resolution, and evaluate SLAs.
  • Operational Excellence: Deliver high-quality service to internal and external customers while maintaining a proactive, team-oriented approach.

You Will Bring

  • Qualifications: Degree in Electrical or Telecommunication Engineering.
  • Experience: 2-4 years in telecom fault management or ICT support.
  • Technical Skills: Knowledge of RAN technologies (RNC, BSC, RBS, NR), fault management tools, and 2G-5G network KPIs.
  • Problem-Solving: Ability to resolve issues quickly and escalate appropriately.
  • Communication: Strong reporting and feedback skills, with the ability to adjust communication style based on the audience.
  • Customer Focused: Experience in fault mitigation and collaborating with external partners (3PP).

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.


Primary country and city:
India (IN) || Noida

Req ID: 778344

Skills Required

support management network monitoring resolve triage analysis escalation documentation service electrical communication reporting drive

Work Mode

On-site

Job Type

Part Time

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