- Role: Analyst Documentation Process
- Designation: Junior Analyst
- Work Location: Mangalore
- Shift: 9 hours per day, with shift changes every month. (Should be open for rotational shifts)
About Us
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Role Overview
Your job description as a Document Processing CSR is as follows:
- To provide the best possible customer service for members, attorneys, and associates by processing documents correctly
- To obtain specific information from legal documents and input it into the computer system
- To properly complete various forms of paperwork
- To email documents to attorneys
- To precisely note member files in the computer system
- To perform other duties as assigned by Supervisor/Manager when needed
- To arrive on time and stay for the duration of your scheduled shift
- To maintain proper records of attendance
- Report to Supervisor/Manager
Qualifications
- Type at least 35 WPM
- Must be able to operate a computer and use the internet
- Be familiar with 10-key
- Legibly complete paperwork
- Familiar with Microsoft Office
Physical Requirements
- Must be able to sit for eight hours
- Must be able to use wrists, hands, and fingers for typing at a computer for eight hours
- Must be able to see and read a computer screen
Why Join Us
- Impactful Work: Make a real difference by helping customers solve their technical problems.
- Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
- Supportive Team: Join a team that values your contributions and supports your growth.
