1. 🧠 CRM Management : Set up and maintain a simple CRM system to track leads, customers, and follow-ups Segment customers based on purchase behavior, geography, or interests Create and maintain customer databases (new, active, inactive, VIPs, etc.) Regularly update interaction logs and follow-up status Analyze customer journey and suggest touchpoint improvements 2. 📲 WhatsApp Marketing & Bulk MessagingPlan and execute daily WhatsApp and bulk SMS/email campaigns using tools like Interakt, Wati, etc. Automate customer journeys (welcome, feedback, reminders, special offers) Handle replies to promotional messages, offer details, and customer queries Monitor response rates and optimize based on analytics 3. 👥 Customer Engagement & Support Respond to customer messages across WhatsApp, Instagram DMs, and emails Offer real-time support and maintain professional tone and response time Follow up with past customers for repeat orders, feedback, or upselling Build relationships and provide a personalized experience 4. 🌐 Community BuildingCreate and manage WhatsApp/Telegram communities of customers and loyal fans Share valuable content, updates, promotions, and engage customers regularly Run contests, polls, and feedback campaigns to make the community interactive Plan and run referral and loyalty initiatives 5. 📊 Campaign & Performance Reporting : Track campaign open rates, click-throughs, conversions, and customer responses Share weekly reports and insights on engagement and retention Recommend improvements and new campaign ideas
We are looking for a dynamic Digital & WhatsApp Marketing Manager who can lead our digital campaigns and take full ownership of WhatsApp marketing for customer engagement, promotions, and retention. This is a strategic + hands-on role ideal for someone who understands the power of direct messaging and digital presence in driving food business growth.
Senior Steward – Stewarding & Guest Relations Supervise and coordinate stewarding staff in cleaning and maintaining kitchen, service, and storage areas. Ensure all kitchen utensils, crockery, cutlery, and equipment are cleaned, sanitized, and properly stored. Maintain strict hygiene and safety standards in dishwashing and garbage disposal. Monitor inventory and usage of cleaning materials and stewarding supplies. Collaborate with kitchen and service teams to ensure seamless operational support. Guest Relations:Greet and interact with guests with professionalism, warmth, and courtesy. Address and resolve guest complaints or concerns promptly and efficiently. Maintain a presence on the floor during service hours to support service staff and ensure guest satisfaction. Collect guest feedback and communicate insights to management for continuous improvement. Assist in setting up and managing special events or VIP service needs.
We are looking for a detail-oriented and experienced Senior Accountant to oversee general accounting operations by controlling and verifying our financial transactions. The ideal candidate will have strong analytical skills, excellent knowledge of accounting principles, and the ability to manage complex financial reports and compliance requirements. Key Responsibilities:Manage and oversee daily operations of the accounting department including: Month-end and year-end processes Accounts payable/receivable General ledger Bank reconciliations Cash flow management Prepare and publish timely monthly financial statements and MIS reports Ensure compliance with statutory law and financial regulations (TDS, GST, ITR filing, etc.) Coordinate and complete annual audits and liaise with external auditors Support budget and forecasting activities Improve systems and procedures and initiate corrective actions Provide guidance to junior staff and support their development Review and recommend modifications to accounting systems and procedures Assist with tax audits and tax returns Handle intercompany accounting and reconciliations Ensure accuracy in financial reporting and timely closings Requirements:Proven experience (5+ years) as a Senior Accountant or similar role Bachelor’s degree in Accounting, Finance or relevant field; CA/CPA or equivalent is a plus Thorough knowledge of accounting principles, standards, and regulations Experience with accounting software (e.g., Tally, Zoho Books, QuickBooks, or ERP systems) Strong attention to detail and good analytical skills Excellent organizational and leadership abilities Proficiency in Microsoft Excel, Word, and other MS Office tools Ability to manage deadlines and work independently
Handle inbound customer calls and inquiries for bulk orders and catering services. Proactively follow up with leads, understand client requirements, and close sales. Build and maintain strong customer relationships with corporate clients, event planners, and individuals. Create and execute local marketing strategies to increase brand awareness and generate leads. Support in designing promotional campaigns, offers, and partnerships. Coordinate with the operations and kitchen team to ensure smooth order execution. Represent the brand with professionalism and deliver an excellent customer experience.
Food packaging and kitchen operations