Dispatch Manager

Job Description

Spice Nest is looking for Dispatch Manager at Factory location to join our dynamic team and embark on a rewarding career journey. Scheduling and Dispatching : Create daily schedules for drivers, technicians, or service personnel. Assign tasks, routes, and work orders to appropriate personnel based on availability and priorities. Resource Allocation : Optimize the allocation of vehicles, equipment, and personnel to meet customer demands and operational efficiency. Ensure that the right resources are deployed for each task. Routing and Navigation : Plan and optimize delivery routes to minimize travel time, fuel consumption, and maximize on - time deliveries. Utilize route optimization software and GPS technology. Communication : Maintain constant communication with drivers, field staff, and service teams. Relay real - time information, instructions, and updates to ensure smooth operations. Customer Service : Handle customer inquiries, requests, and complaints related to deliveries or services. Provide customers with accurate information about delivery times and updates. Documentation and Record - Keeping : Maintain records of dispatched orders, deliveries, and service appointments. Verify and record completed tasks and service reports. Emergency Response : Develop contingency plans and procedures for handling unforeseen events, such as accidents, breakdowns, or delivery delays. Coordinate emergency responses to address unexpected situations. Quality Assurance : Ensure that deliveries and services meet quality and safety standards. Implement quality control measures to minimize errors and issues.