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Hollister Global Business Services India Private L logo
Customer Support Rep Hollister Global Business Services India Private L

1.0 - 5.0 years

0 Lacs

haryana

On-site

The role involves handling daily backend operations for End to End Order Management of customers and distributors ordering products from Hollister, covering various channels such as Business-to-Business (B2B), Direct to Consumer (DTC), Hospitals & Veteran Affairs. Responsibilities include managing orders in SAP ECC, addressing discrepancies like shortages, damages/returns & overages, handling inquiries and quality complaints, processing orders, providing tracking/ETA to customers and key distributors, basic finance knowledge, customer account maintenance, and adherence to quality/order accuracy with defined SLAs & metrics. The role requires understanding and managing internal & external stak...

Posted 4 months ago

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