As a member of the team at DIGITAP.AI, you will be instrumental in providing high tech advanced AI / ML solutions to new age internet driven businesses. Our focus is on delivering reliable, fast, and 100% compliant Customer Onboarding, Automated Risk Management, Risk Analytics, Customized Scorecards, and other Big Data enabled services. One of our key processes involves extracting data from various sources through web scraping. Your responsibilities will include guiding new clients through the onboarding process to ensure a seamless transition onto our platform. You will also be tasked with fostering strong and enduring relationships with clients, addressing inquiries and escalations promptly. Providing timely and effective support via email to resolve technical issues will be a key part of your role. Additionally, you will play a crucial role in gathering and relaying customer feedback to internal teams, advocating for enhancements to our services. To excel in this role, you should hold a Bachelor's degree and have up to 2 years of experience in customer support or relationship management, preferably in SaaS or fintech industries. Strong writing and verbal skills, exceptional interpersonal skills, and an intermediate understanding of API structure, JSON are also required. You should possess the ability to learn and explain technical concepts effectively. Problem-solving skills, a proactive approach to customer needs, and proficiency in MS Tools with a good typing speed will be valuable assets in this position.,
About us - DIGITAP.AI provides high tech advanced AI / ML solutions to new age internet driven businesses for reliable, fast and 100% compliant Customer On boarding, Automated Risk Management along with Big Data enabled services like Risk Analytics and Customized Scorecards. For customers on boarding and risk management, Digitap.ai extracts the data from various sources through web scraping. Role Overview We are looking for a Python Backend Intern who is eager to learn and contribute to building scalable backend systems. The ideal candidate has a strong foundation in Python, a keen interest in backend development, and a willingness to explore areas such as APIs, databases, and web scraping. You’ll work alongside experienced engineers and gain hands- on experience in designing, developing, and deploying production-ready systems. Key Responsibilities Assist in designing and developing backend systems using Python and related frameworks. Support in building and maintaining RESTful APIs for integration with frontend and third-party services.Work with databases (SQL and NoSQL) to store, manage, and retrieve data efficiently. Learn and apply performance optimization techniques in code and databases. Contribute to internal tools and automation projects to enhance development efficiency. Explore and implement web scraping techniques under guidance to gather and process data. Required Skills Strong understanding of Python programming fundamentals. Basic knowledge of RESTful APIs and web frameworks (such as Flask or FastAPI). Familiarity with databases like MySQL, MongoDB, or Redis. Interest or exposure to web scraping and data extraction concepts. Strong logical thinking, analytical ability, and problem-solving attitude. Good communication and teamwork skills. Nice to Have Familiarity with cloud platforms (AWS, Azure, or GCP). Knowledge of Git/GitHub for version control. Basic understanding of microservices architecture and API integration. Qualification Pursuing or recently completed a Bachelor’s degree in Computer Science, Engineering, or a related field. Prior internship, personal projects, or coursework in Python backend development will be a plus. What You’ll Gain Hands-on experience in backend development in a real-world, production-oriented environment.Mentorship from experienced developers and exposure to scalable, data-driven systems.Opportunity to explore web scraping, APIs, and cloud technologies.A strong foundation for a future full-time role in backend or full-stack development.
Job Title: Customer Success Specialist Location: Mumbai Industry: IT Services & Consulting (Fintech / SaaS) Employment Type: Full-Time, Permanent About Us: DIGITAP.AI is an Enterprise SaaS company providing high tech advanced AI / ML, Alternate Data Solutions to new age internet driven businesses for reliable, fast and 100% compliant Customer Onboarding, Alternate Data Solutions for Automated Risk Management and other Value Added Services. Our proprietary Machine Learning Algorithms and Modules provide one of the best success rates in the market. We working with the top digital lenders of India & the team brings together deep and vibrant experience in Fintech Product & Risk Management, Fraud Detection and Risk Analytics. Role Overview The Customer Success Specialist will drive client adoption of Digitap’s SaaS products, ensure smooth onboarding, strengthen enterprise relationships, and expand revenue through upsell/cross-sell. The role requires strong technical understanding of APIs and fintech workflows, excellent client management skills, and the ability to deliver strategic insights that improve customer ROI. Experience Required 3–7 years of experience in Customer Success, Account Management, Solution Consulting, or similar roles within SaaS / Fintech organizations. Hands-on experience working with Banks, Insurance companies, NBFCs, and Fintech clients (mandatory/preferred as applicable). Strong track record of driving revenue growth through upsell/cross-sell opportunities and ensuring high client retention and renewals . Proven ability to manage enterprise clients, drive product adoption, and maintain long-term customer relationships. Key Responsibilities Client Onboarding & Adoption Develop deep functional and technical knowledge of Digitap’s product suite. Educate and onboard clients, conduct POCs, and ensure smooth implementation. Guide clients on product workflows, API integrations, and best practices. Client Relationship & Account Management Act as the primary point of contact for queries, escalations, integrations, and coordination. Maintain strong relationships with CXOs, product, risk, and compliance teams. Track usage, adoption challenges, and create engagement plans. Upsell, Cross-Sell & Revenue Identify upsell/cross-sell opportunities across KYC, AML, Fraud, Risk APIs, etc. Drive renewals, negotiate commercials, and maintain accurate CRM reports. Performance Analysis & Insights Monitor client KPIs and product usage to recommend improvements. Prepare business reviews, assessments, and executive summaries. Relay client feedback to internal teams for product enhancement. Issue Resolution & Technical Consulting Provide technical consultancy on APIs, workflows, and product features. Troubleshoot client issues with support from product and tech teams. Ensure timely resolution for escalated matters. Skills & Qualifications Technical Skills Strong knowledge of SaaS, API-led solutions, digital KYC, fraud tech, and decisioning systems. Hands-on experience with API testing tools (Postman, REST Assured) . Understanding of REST APIs, SOAP services, and basic programming concepts. Familiarity with BI tools and data-driven analysis. Soft Skills Excellent communication, presentation, negotiation, and relationship management. Analytical, proactive, customer-first mindset. Strong ownership, independence, and problem-solving abilities. Education Any Graduate / Postgraduate Key Skills Customer Success, Account Management, Client Interaction, Technical Marketing, Business Analysis, Requirement Gathering, API Knowledge, Renewal & Revenue Management.
Job Title: Account Manager Location: Bangalore Industry: Software Product (Preferred) Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales About Digitap.ai: DIGITAP.AI is an Enterprise SaaS company providing high-tech advanced AI/ML, Alternate Data Solutions to new-age internet-driven businesses for reliable, fast, and 100% compliant Customer Onboarding, Alternate Data Solutions for Automated Risk Management, and other Value-Added Services. Our proprietary Machine Learning Algorithms and Modules provide one of the best success rates in the market. We work with the top digital lenders of India & the team brings together deep and vibrant experience in Fintech Product & Risk Management, Fraud Detection, and Risk Analytics. Roles & amp; Responsibilities: As a Account Manager, you will own the responsibility of building, managing, and expanding strategic accounts within your portfolio. You will develop long-term relationships with clients by mapping organizational hierarchies and maximizing sales opportunities. Additionally, you will be tasked with identifying and closing new sales opportunities. You should bring experience in Account Management or Business Development, ideally from a vendor-to-client perspective. Familiarity with the banking and financial services industry, lending processes, and credit analysis will be considered an Advantage. Develop and nurture relationships with key decision-makers (CXOs, BU Heads, Product Heads) within your accounts. Build and sustain strong client contacts to foster ongoing relationships and customer loyalty. Collaborate with front-end teams and business support functions to deliver training and awareness programs for clients. Manage and grow the existing portfolio by farming accounts, building pipelines, and booking revenues. Lead solution-based and consultative selling initiatives to address client needs. Maintain and deepen business relationships to meet revenue targets through effective retention and negotiation strategies. Ensure exceptional customer service and satisfaction across all interactions. Understand detailed client requirements and provide customized solutions aligned with their needs. Regularly update clients on new features, solutions, and benefits to reinforce brand recall. Develop new business initiatives to increase share of wallet within key accounts. Deliverables for Success: Proactively explore client challenges and identify growth opportunities. Build and sustain long-term client relationships on behalf of the company. Effectively handle client objections, clarifying doubts, and guiding clients towards optimal product solutions. Actively gather client feedback to enhance satisfaction and engagement. Promote a culture of excellent client service and client delight. Achieve and exceed top-line revenue and profitability goals. Core Competencies: Self-motivated and comfortable working independently. Adaptable to evolving market and customer needs. Strong account management and relationship-building skills. 4-6 years professional experience in Account Management. Customer-centric approach with excellent networking capabilities. Capable of identifying sales opportunities within existing accounts and engaging at the CXO level. Experience in conducting customer training sessions and workshops. Ability to manage client relationships throughout the complete sales cycle. Proficient in Excel, MS Word, and PowerPoint. Excellent verbal and written English communication skills. Education: UG: Any Graduate PG: Any Postgraduate Key Skills: Client Management Communication Skills Account Management MS Office (Excel, Word, PowerPoint) Client Relationship Management