Dichang Resort & Hotel

Company Description Dichang Resort & Hotel, located in Guwahati, Assam, India, is a premier establishment offering top-notch individual and family services. Situated in Sonapur Patorkuchi along N.H. 37, the resort is known for providing exceptional hospitality and creating memorable experiences for its guests. With a serene environment and excellent services, Dichang Resort & Hotel is a preferred destination for both leisure and business visitors. The facility prides itself on its commitment to quality and customer satisfaction. Role Description This is a full-time, on-site role for a Senior Associate at Dichang Resort & Hotel, located in Kharsia. The Senior Associate will be responsible for managing daily operations, coordinating with internal teams, ensuring customer satisfaction, and maintaining high standards of service. The role entails handling guest queries, overseeing team performance, and contributing to planning and execution of business strategies to enhance overall efficiency and growth. Qualifications Strong skills in team coordination, leadership, and organizational management Customer service expertise, including the ability to address inquiries and deliver exceptional guest experiences Problem-solving, critical thinking, and decision-making capabilities Proficiency in written and verbal communication Proven experience in the hospitality or service industry is an advantage Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred Ability to work effectively in an on-site setting in Kharsia and manage operational tasks on the ground