Job Description: DGM/GM – Business Development (BPO Services)
Company: One of the leading Telecom Solutions Company
Location: Noida, Uttar Pradesh
Industry: BPO / KPO / Contact Centre Services
Experience: 15+ Years
Budget: Up to ₹22 LPA
Department: Business Development / Sales
About the Company
Our client is a technology and services organization offering solutions across managed services, digital transformation, IT/ITeS, resource management, and KPO/e-commerce. The company focuses on delivering scalable, customer-centric solutions and operational excellence across diverse business sectors.
Role Overview
We are looking for a seasoned DGM/GM – Business Development (BPO Services) to drive business expansion, acquire strategic clients, and accelerate revenue growth across the domestic BPO/KPO market.
The ideal candidate will have a strong track record in new business acquisition, large-account management, and client relationship development, with hands-on exposure to domestic customer support, telesales, collections, and contact centre operations. The candidate will be responsible for identifying new business opportunities, developing strategic partnerships, and converting prospects into long-term, profitable accounts.
Key Responsibilities
- Business Development & Client Acquisition: Identify, pursue, and acquire new domestic BPO/KPO clients, projects, and large accounts.
- Revenue Growth: Develop and execute business development strategies to achieve revenue, profitability, and new-client acquisition targets.
- Market Expansion: Identify emerging opportunities across customer support, inbound and outbound processes, telesales, collections, and contact centre services.
- Lead Generation: Build a strong sales pipeline through industry networking, referrals, strategic outreach, market research, and relationship-driven selling.
- Client Relationship Management: Establish and maintain relationships with CXOs, business heads, procurement leaders, and other key decision-makers.
- GTM Strategy: Develop go-to-market plans, identify target industries, define client acquisition strategies, and position BPO solutions effectively.
- Proposal & Commercial Management: Lead client presentations, solution discussions, RFP/RFI responses, commercial proposals, pricing, and contract negotiations.
- Solution Development: Understand client requirements and collaborate with operations and delivery teams to design scalable, cost-effective outsourcing solutions.
- Account Growth: Identify opportunities for upselling, cross-selling, process expansion, and long-term account development.
- Cross-functional Coordination: Work closely with operations, recruitment, finance, and transition teams to ensure smooth client onboarding and successful process implementation.
- Business Intelligence: Monitor industry trends, competitor activities, client requirements, and market developments to identify growth opportunities.
- Leadership & Reporting: Lead business development initiatives, monitor sales performance, maintain accurate forecasts, and report progress against targets to senior management.
Candidate Requirements
- 15+ years of overall experience in Business Development, Sales, or Client Acquisition, preferably within the domestic BPO/KPO industry.
- Proven track record of acquiring new business, winning large accounts, and securing high-value BPO contracts.
- Strong understanding of domestic contact centre and outsourcing processes, including customer support, inbound/outbound sales, telesales, collections, and customer service.
- Established network of domestic BPO clients and key industry decision-makers.
- Demonstrated expertise in lead generation, pipeline development, GTM strategy, revenue growth, and commercial negotiations.
- Experience managing the complete sales lifecycle, from prospect identification and qualification through proposal, negotiation, closure, and client handover.
- Strong commercial acumen, presentation skills, and the ability to develop compelling client solutions.
- Proven leadership capabilities, strategic thinking, accountability, and a strong ownership mindset.
- Excellent verbal and written communication, stakeholder management, and relationship-building skills.
- Ability to work independently, drive business outcomes, and operate effectively in a target-driven environment.
Key Performance Indicators (KPIs)
- New client acquisition and successful closure of BPO contracts.
- Revenue generation and achievement of business development targets.
- Value and volume of new business opportunities converted.
- Growth in qualified sales pipeline and conversion ratios.
- Acquisition of strategic and large enterprise accounts.
- Client retention, account expansion, and profitability of acquired business.
Ideal Candidate Profile
The ideal candidate is a commercially driven business development leader with a strong domestic BPO network, a demonstrated ability to win large accounts, and the capability to translate market opportunities into sustainable business growth.
Pay: ₹2,000,000.00 - ₹2,200,000.00 per year
Work Location: In person
