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DEVELOPER L3(CONTRACT)

DEVELOPER L3(CONTRACT)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Wipro

5 years

18 - 21 Lacs

Hyderabad

Posted:12 hours ago

Job Description

Job Title: DEVELOPER L3(CONTRACT)

City: Hyderabad

State/Province: Telangana

Posting Start Date: 11/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery.

Areas of responsibility

Gathering of requirements-Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.

Coding and Configuration-"Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.

Testing and Trial Runs-"Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.

Implementation-Participate in implementation of software application and its integration with other systems to ensure stability.

Maintain Documentation-Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code.

Stakeholder Collaboration-Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards.

EXP :- 5+ years

Loaction :- PAN INDIA

RATE :- B3- 180K/M

B2 - 150K/M

CXone & IVA Implementation

Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.

Configure IVR, ACD, and routing strategies tailored to business needs.

Develop and maintain omnichannel experiences (voice, chat, email, SMS).

System Integration

Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.

Collaborate with IT and business teams to ensure secure and scalable integrations.

Support real-time and batch data exchange between CXone and backend systems.

Project Execution

Lead end-to-end implementation projects including requirement gathering, design, testing, and deployment.

Create and maintain technical documentation and configuration guides.

Ensure compliance with security and data governance standards.

Support & Optimization

Monitor system performance and troubleshoot issues across IVA and integrations.

Continuously optimize call flows and routing logic based on analytics and feedback.

Provide training and support to internal teams on CXone features and best practices.

Qualifications:

experience in contact center technology implementation, with 2+ years in NICE CXone.

Hands-on experience with IVA design, and CXone Studio.

Strong understanding of RESTful APIs, webhooks, and integration patterns.

NICE CXone certifications (e.g., CIP, IVA, Studio) preferred.

Excellent communication, documentation, and stakeholder management skills.

Mandatory Skills: Nice Cxone Contact Center Admin .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Skills Required

Consulting Digital Transformation Design Engineering Project Documentation Business Process User Acceptance Testing System Integration Salesforce Backend Project Execution END to END Implementation Requirement Gathering

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DEVELOPER L3(CONTRACT)