Operations and Quality Manager

Role & responsibilities:

>> Able to manages a team of 100 plus resources of GIS Domain

>> Coordinate with internal stakeholders, Quality, BFM, SDA and HR to ensure process requirements are met on timely manner

>> Work with the supervisor and/or team lead to provide feedback and coaching to staff based on evaluation results

>> Responsible for Overall delivery of the process and improve process performance.

>> Managing revenue and Margin and have proven skill to grown the account significantly

>> Monitor performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, Staff Utilization, MSA fulfilment and Audits

>> Accountable to provide timely and efficient service to clients and have regular client connect ; review the operations and take proactive measures to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership team.

>> Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc. Overall responsible for transformation including AI

>> Guide & Coach team to ensure resources are update to manage the day-to-day delivery

>> Calibrate with the client to ensure consistent delivery, Preparing & conducting MBR, QBR & other meetings to provide tactical/ tactical update to the client & internal stakeholders.

Preferred candidate profile

>> Ability to manage the client, Process and people and resolve their concerns effectively

>> Ability to work closely with ADH and provide regular update

>> Strong solid understanding of financial and accounting principles and excellent understanding of AP,AR ,GL & FP&A process .Having goods hands on experiences on these processes.

>> Strong written, verbal and presentation skills.

>> Excellent in Client Management and ensure their concerns are address on highest priority

>> Should have sound customer service skills and soft skills with prime focus being on customer satisfaction

>> Problem Solving, Decision Making, timely highlighting the risk and providing solution

>> Ability to work with team members across locations and communicate with clients

>> Self-Starter with ability to work independently and less supervision >> Ability to drive process improvements

>> Team management & Performance Management skills.

>> Ability to drive transformation including AI