Company Description Dessine Art is an online art & decor brand making high-quality art accessible to everyone. We collaborate with artists worldwide to offer affordable, custom-designed and durable art pieces that bring beauty and inspiration into everyday spaces. At Dessine Art, we introduce fresh, curated collections every month, showcasing a selection of our favorite new pieces by upcoming start artists. These collections serve as dynamic, rotating exhibitions on our platform, ensuring a continually evolving and engaging experience for our audience. By collaborating with these budding artists, we not only support their journey but also bring unique, contemporary art to our collectors. It's more than just a collection; it's a celebration of new beginnings, diverse expressions, and the exciting future of art. Role Description This is a full-time, on-site role for a Customer & Partnership Coordinator located in New Delhi. The Customer & Artist Relations Executive will serve as the communication bridge between our art lovers community, artists, interior designers, and architects. This role involves handling customer queries, ensuring smooth collaborations with creative partners, and coordinating with operations for timely and quality deliveries. The ideal candidate should be proactive, detail-oriented, and possess excellent communication skills to represent our premium art brand professionally. Qualifications Strong Interpersonal Skills and ability to ensure Customer Satisfaction Customer Support experience and excellent Communication skills Strong Analytical Skills to understand and address customer needs Ability to coordinate effectively with partner organizations Excellent written and verbal communication skills Bachelor’s degree in any discipline (Communication, Business, Arts/Design, Marketing, or related fields preferred). Experience in the art industry is beneficial. Day-to-day responsibilities include: 1. Responding to customer inquiries via social media, email, and WhatsApp chat in a professional and timely manner. 2. Providing product recommendations and assisting customers with their purchases. 3. Resolving customer complaints and return/replacement issues to ensure a positive experience. 4. Assisting in collaborating with social media influencers to promote the brand. 5. Maintaining accurate records of customer interactions and transactions in MS Excel. 6. Onboarding new artists and approaching interior designers and architects for potential business opportunities. 7. Contributing ideas for improving customer service processes and enhancing overall customer satisfaction.
Graphic & Print Imaging Specialist Job Overview As a Graphic & Print Imaging Specialist, you will be responsible for preparing, editing, and finalizing artwork (especially PSD files) for print and digital use. You will also handle image retouching, layout preparation, and basic Canva design tasks. You’ll coordinate with printers and the design team to ensure deliverables meet quality and deadline expectations. Key Responsibilities Create, edit, and manage PSD (Photoshop) files: layering, masking, retouching, color correction, compositing Perform image editing and retouching: removing backgrounds, fixing defects, adjusting brightness/contrast, sharpening, etc. Prepare artwork and files for print: check resolution, color profiles (CMYK / RGB), bleed, trim, bleed marks, file formats (PDF, TIFF, etc.) Coordinate with print vendors to ensure print-ready files and correct output Produce proofs, run test prints, inspect final printed output for quality Work with Canva (or comparable online design tools) to create or adjust simpler marketing or social media graphics Maintain and organize source files and archives (layered files, versions) Review and QC (quality control) artwork before delivery Make minor layout or text changes as required Follow brand guidelines and maintain consistency across projects Collaborate with designers, marketing, and operations to deliver deliverables on time Required Skills & Qualifications Proficiency in Adobe Photoshop (advanced level) Strong experience with digital image editing and retouching Familiarity with print production processes, including prepress, color management, file preparation for print Basic working knowledge of Canva (or similar online design tools) Attention to detail, strong visual sensibility Good organizational skills, ability to manage multiple files / versions Ability to meet deadlines and work under pressure Good communication skills; ability to interpret briefs and feedback (Optional but preferred) Basic knowledge of Illustrator, InDesign or other Adobe tools