Desktop Support / IT Coordinator - Rotational 24/7shift

Job Description – IT Coordinator

Location - chennai, TN

Key Responsibilities

• Support Project Managers throughout the project lifecycle, from initiation to closure.
• Coordinate project schedules, resources, activities, and deliverables across internal teams and external vendors.
• Assist with project planning, timelines, budgets, and IT infrastructure deployments.
• Coordinate Microsoft 365 migrations, user provisioning, license management, and administration.
• Support device management activities, including endpoint deployment, configuration, provisioning, and lifecycle management.
• Coordinate infrastructure projects involving switches, firewalls, routers, servers, VPNs, Azure, and AWS.
• Support ITSM processes, including incident, problem, change, and service request management.
• Monitor SLAs, track service delivery performance, and ensure timely escalations and resolutions.
• Manage vendor communication, follow-ups, deliverables, and service commitments.
• Maintain project documentation, progress reports, meeting minutes, and stakeholder updates.
• Identify project risks, delays, and dependencies, ensuring timely communication and resolution.

Qualifications & Skills

• Bachelor's degree in IT.
• 2–3 years of experience in IT project coordination or administration, preferably in an MSP or IT services environment.
• Familiarity with Microsoft 365, Intune, endpoint/device management, and IT infrastructure.
• Basic understanding of networking, Active Directory, Azure, and AWS.
• Knowledge of ITSM processes, SLA management, and vendor coordination.
• Experience with tools such as ServiceNow, ConnectWise, Autotask, MS Project, Asana, or Trello.
• Strong organizational, communication, multitasking, and stakeholder management skills.

Working Conditions

• Fast-paced environment managing multiple concurrent IT projects.
• Coordination with technical teams, clients, and third-party vendors.
• Occasional after-hours availability for project deadlines, migrations, and infrastructure go-lives.

Benefits:

• Work from home

Application Question(s):

• What is your ECTC?

Experience:

• SLA: 1 year (Preferred)
• Vendor management: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: Hybrid remote in Chennai, Tamil Nadu 600081