Desktop Support Engineer L1

This is Part Time/ Freelancing/ Dispatch Type not for Fresher

Key Responsibilities

• Provide L1 technical support to end users for desktop, laptop, software, and peripheral-related issues.
• Troubleshoot Windows 10/11 operating system issues.
• Install, configure, and troubleshoot standard business applications.
• Troubleshoot MS Office / Microsoft 365 applications including Outlook, Teams, Word and Excel.
• Perform basic troubleshooting of:
• Desktop and laptop hardware
• Printers and scanners
• Keyboard, mouse, monitors and other peripherals
• Wi-Fi and LAN connectivity
• VPN connectivity
• Internet and basic network issues
• Perform software installation, configuration, updates, and basic troubleshooting.
• Support new laptop/desktop deployment and user onboarding.
• Perform OS installation, system imaging and application deployment as per company SOP.
• Assist with hardware replacement, troubleshooting and asset tagging.
• Handle basic Active Directory tasks such as:
• Password reset
• Account unlock
• Basic user/account troubleshooting
• Provide basic support for Microsoft Entra ID / Azure AD where applicable.
• Create, update, categorize and close incidents in the ITSM/ticketing system.
• Follow incident management and escalation procedures.
• Ensure incidents are resolved within defined SLA timelines.
• Escalate complex issues to L2/L3 teams with complete troubleshooting details.
• Maintain proper documentation of incidents, resolutions and knowledge articles.
• Coordinate with other IT teams, vendors and service providers when required.
• Provide professional and timely support to end users.

Pay: Up to ₹1,000.00 per day

Work Location: In person