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Desktop Support Engineer - IT Help Desk

Nimble Solutions

2 years

Hyderabad

Posted:4 days ago

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Job Description

Description:
  • Provide Tier 1-2 IT support for hardware, software, and connectivity issues via ticketing system, chat, phone, and remote sessions
  • Manage Windows and macOS desktops/laptops including imaging, configuration, patching, and lifecycle management
  • Administer Active Directory accounts, groups, and permissions for user onboarding, offboarding, and access changes
  • Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues
  • Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues
  • Maintain asset inventory and track hardware assignments, warranties, and replacements
  • Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken
  • Create and maintain knowledge base articles and standard operating procedures for common issues
  • Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data
Requirements:


  • 2+ years of IT help desk or desktop support experience
  • Strong troubleshooting skills across Windows 10/11 and macOS environments
  • Experience with Active Directory user and group management
  • Proficiency with Microsoft 365 administration and support

Skills Required

Desktop Support IT Support Windows Active Directory Onboarding Troubleshooting Standard Operating Procedures Healthcare Troubleshooting Skills Inventory and warehouse management

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Job Type

Full Time

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