Desktop & Network Support Engineer

Hiring: Desktop & Network Support Engineer

Company: HealthWatch TeleDiagnostics Pvt. Ltd.
Location: Nungambakkam, Chennai
Department: IT – Infrastructure & Support
Experience: Minimum 1 Year
Employment Type: Full-Time | Permanent | On-site
Education: Diploma / B.E. / B.Tech / B.Sc / BCA in Computer Science, IT or related fields.

Job Summary

We are looking for a skilled Desktop & Network Support Engineer to manage daily IT infrastructure, desktop troubleshooting, network connectivity, IT assets and end-user technical support. The candidate will provide technical assistance to employees across clinical, laboratory, pharmacy and front-office operations.

Key Responsibilities

1. Desktop & End-User Support

• Install, configure and troubleshoot desktops, laptops and Windows 10/11 systems.
• Install and maintain software, antivirus, MS Office and business applications.
• Manage employee system setup, email accounts and access permissions.
• Troubleshoot printers, scanners, barcode printers, biometric devices and POS systems.
• Provide L1/L2 technical support to employees.

2. Network Support

• Maintain LAN, Wi-Fi, routers, switches and access points.
• Troubleshoot IP addressing, DHCP, DNS, VLAN and internet connectivity issues.
• Coordinate with ISPs for internet outages and network-related issues.
• Provide basic firewall and VPN support.
• Monitor UPS systems and coordinate maintenance and battery replacements.

3. IT Asset Management & Security

• Maintain IT asset registers, software licences, warranties and AMC records.
• Perform OS updates, antivirus updates and scheduled backups.
• Maintain IT support tickets and technical documentation.
• Follow data security and patient information confidentiality practices.
• Coordinate with IT vendors for hardware repairs and procurement.

Required Skills

• Hands-on experience in Desktop and Network Troubleshooting.
• Good knowledge of Windows 10/11 operating systems.
• Basic knowledge of LAN, WAN, TCP/IP, DHCP and DNS.
• Experience with routers, switches, Wi-Fi and printers.
• Knowledge of hardware installation and troubleshooting.
• Good communication and problem-solving skills.

Additional Requirements

• Willingness to work in rotational shifts.
• Should be comfortable with weekend and on-call support when required.
• Immediate joiners or candidates with short notice periods preferred.

Interested candidates can apply with their updated resumes.

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Are you comfortable working at Nungambakkam, Chennai?
• Have you handled printer, scanner, biometric and other peripheral troubleshooting?
• Have you worked with antivirus, software installation, OS updates and IT asset management?
• Are you comfortable working in rotational shifts and providing weekend/on-call support?
• What is your current notice period?
• How many years of hands-on experience do you have in Desktop & Network Support?
• Do you have hands-on experience troubleshooting Windows 10/11 desktops and laptops?
• What is your highest educational qualification?
• Are you familiar with TCP/IP, DHCP, DNS and IP configuration?

Work Location: In person