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Deputy Manager – Operations (Call Center)

Global Edge Elite

5 - 8 years

4 - 5 Lacs

India

Posted:4 days ago

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Job Description

Deputy Manager – Operations (Call Center)

Experience: 5–8 Years | Industry: Life Insurance / BPO

Key Responsibilities

  • Manage daily call center operations and achieve sales and productivity targets.
  • Lead team leaders and monitor operational performance.
  • Handle dialer configuration, campaign setup, lead allocation, and agent mapping.
  • Monitor connect rates, call dispositions, and dialer performance.
  • Prepare MIS reports and drive conversion and productivity improvements.
  • Ensure compliance with IRDAI guidelines and company policies.

Requirements

  • Graduate in any discipline.
  • Experience in call center operations, preferably in life insurance.
  • Strong knowledge of dialer management, campaign configuration, and troubleshooting.
  • Excellent team management, Excel, MIS reporting, and analytical skills.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

Skills Required

Call Center Life Insurance BPO Call Center Operations Sales MIS Troubleshooting Excel MIS Reporting Voice process (calls) Customer service MIS reporting and dashboards

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Job Type

Full Time

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